Role Description The Air Import Coordinator is a full time, on-site role based in Mississauga, ON. This position is responsible for managing daily air import operations, including coordinating inbound shipments, preparing and reviewing documentation, and ensuring compliance with customs and regulatory requirements. The coordinator communicates with airlines, freight forwarders, customs brokers, and customers to track shipment status, resolve issues, and provide timely updates.

Typical tasks include data entry into logistics systems, billing and invoice verification, maintaining accurate records, and monitoring shipments to ensure on-time delivery. The role also involves assisting with customer inquiries, supporting internal teams with import-related information, and contributing to process improvements in air import workflows.

The Air Import

Agent is responsible for ensuring proactive, timely, accurate and quality operational policies, systems and processes are followed to ensure every client shipment is tracked and communicated.

The Air Imports

Agent should be able to develop the Air Imports function in line with Company Vision, its objectives and industry standards, by working with other employees and seeking continuous improvement to enable the company to achieve its long-term objectives. We are seeking Canadian citizens or Permanent Residents with 3+ years of experience in Air Imports.

Experience with Cargowise software is a plus. The role of Air Import Coordinator contributes to the success of the company and to its long term growth to achieve the new Vision.



ITN/Scan Global Logistics has differentiated itself by providing a comprehensive program to ensure exceptional and unique customer service. The company has developed long term relationships with its clients and the retention of clients is a key element in the continued success of the organization.

The Air Import

Coordinator is responsible for ensuring pro-active timely, accurate and quality operational policies, systems and processes are followed to ensure every client shipment is tracked and communicated.

Achieve

Department and personal objectives for the Year. Continued nurturing of the relationship and growth of existing and new customers. Provide superior service to customers in all aspects of Air Imports. Keeping customers informed with booking confirmations, pre-alerts.

Arrange collection and transportation of goods with overseas agents. Communicating shipment updates and pick-ups with overseas agents. Issuance of manifest, delivery request, and releases. Ensuring billing and collections are done in a timely and systematic manner.

Other administrative functions for the dept. Superior knowledge of the Logistics industry and the key players within the industry nationally and globally. Good interpersonal skills with the ability to encourage a team-based approach, and develop excellent relationships with customers and ITN Departments.

The ability to communicate effectively (both orally and in writing). Knowledge of Air freight operation, documentation, regulations and equipment.

📌 Export Coordinator's Needed - Logistics Company (Mississauga)
🏢 ITN Logistics Group
📍 Mississauga