BGIS is a leading provider of customized facility management and real estate services. With our combined team of over 6, 500 globally, we relentlessly focus on enabling innovation through the services we deliver, while actively looking for recent opportunities that will enable innovation for our clients’ businesses. Globally, we manage over 320 million square feet of client portfolios across 30,000+ locations in North America, Europe, Middle East, Australia and Asia.

The Facility Services

Manager is accountable for day-to-day operations, vendor management and service management for the client(s) they support, as well as, data verification, reporting and analysis; and assists in the review, development and implementation of related processes and initiatives. This role will work in collaboration with all key BGIS departments to ensure full support of all activities and play a key role in our INTEGRATED approach to operating buildings. On account operational leadership, Facility Management Office roles to support accounts, Project Management roles to lead and execute projects, Safety Ownership and Regulatory Compliance: ~ Comply with all internal and external requirements including but not limited to environmental, health and safety, fire protection and mandated byBGIS Health Safety and Environment Teams and enforced by law.

Facility Management

Generate and dispatch service request work orders to vendors as per established process. Perform inspection of work orders closed by vendors and ensure complete/accurate closeout details are provided (e.g. cost, work completed, equipment tag #). Update WO statuses if verified to be completed or resolved during follow up.

Correcting information in the system, addresses, phone numbers. Review and approve billing for tech services. Review and approval of invoices for payment (Oracle). Client / Service Management Primary escalation point for taking care of any issues regarding service.

Involvement in specific Emergency workorders may need to be managed from start to end.





Continuous

Improvement ~ Quality Compliance Execute quality & compliance team activities that support the quality compliance contractual obligations. Interface with BGIS management and client management to identify applicable regulatory and compliance requirements and ensure accurate understanding of those requirements between BGIS and the client. With guidance, assist in the review of related processes by conducting compliance process capability studies to identify, improve and correct process inefficiencies and inaccuracies; review process documentations and speak with relevant stakeholders to understand and identify process improvement opportunities.

Provide input for planning, development, execution and improvement of compliance-related processes and programs. Assist in the implementation of compliance-related processes through activities such as coordination of process implementation with relevant stakeholders, process documentation, providing contents to presentations, etc. Identify any quality, compliance and contractual issues and communicate them to the appropriate BGIS and customer management teams.

Comply with all company policies and procedures and adhere to company standards. 3-5 years of relevant experience in Facility Management or Vendor Management. ~ Demonstrated organizational, project planning and management skills. ~ Technical writing skills. ~ Good writing and verbal communication skills. ~ Good training and presentation skills. ~ Ability to perform with minimum direct supervision. ~ Strong proficiency in MS Excel, PowerPoint and Word, Power BI. This is a regular,



full-time position with a salary range of $63,397 - $79,246 per annum. The starting salary will be based on the successful candidate’s competencies, including but not limited to experience, education and performance related to this role.

Upon request for accommodation, we will consult with the applicant in question and provide, or arrange for the provision of, a suitable accommodation in a manner that takes into account the applicant’s accessibility needs due to disability. This posting is for a future vacancy. Please note, artificial intelligence may be used in certain stages to screen, assess, or select applicants, however, a human reviewer makes all final decisions.

This posting is for a future vacancy. BGIS is a global leader in integrated facility management services. With a combined team of over 10,000 globally, BGIS relentlessly focuses on delivering innovative service solutions that create value for its clients.

Globally, BGIS manages over 50,000 facilities totaling more than 600 million square feet across several markets including government, higher education, utilities, telecommunications, financial services, oil & gas, healthcare and cloud enterprise. In addition to managing a diverse portfolio of corporate offices, retail, colleges, hospitals and industrial assets, BGIS is a world leader in the management of data centers and other critical environments. At BGIS we believe that diversity and inclusion is a key business driver, such that we never lose sight of its importance as it is woven into the fabric if our organization.

We recognize that promoting diversity is an essential component of our continuing pursuit for organizational success! Upon request for accommodation, we will consult with the applicant in question and provide, or arrange for the provision of, a suitable accommodation in a manner that takes into account the applicant's accessibility needs due to disability. #

📌 Facility Services Operations manager (Peterborough)
🏢 BGIS
📍 Peterborough