Field Case Manager (12-month Contract)Postuler: Edmonton, AB: Temps Plein: Publié aujourd'hui: The AbbVie Care Field Case Manager (FCM) plays a vital role in guiding patients, healthcare providers, and program partners throughout the patient’s journey on medication. Working primarily from a dedicated home office, the FCM also visits healthcare professionals and clinics as needed, offering a balance of remote work and meaningful in-person connections. This is a dynamic role where you will solve real-world problems, build strong skilled relationships, and make a genuine difference in people’s lives - all while enjoying a stable and flexible work environment. PRIMARY DUTIES AND RESPONSIBILITIES:

Serves as the primary contact for physicians.

Communicates with patient as needed and program stakeholders, building and maintaining trusted relationships in your designated area.

Educates healthcare providers and their staff on program services, patient support resources, and help navigate therapy, reimbursement, and enrollment processes.

Adapts program elements to meet the unique needs of healthcare providers, personalize support for both in-clinic and remote care, and proactively identify and address areas for quality improvement. Knowledge of public or private third-party reimbursement arena.





Bilingualism is an asset (requirement for province of Quebec).

Previous Case Manager experience is an asset.Exceptional customer service and interpersonal skills* Ability to manage multiple tasks and priorities at once* Comprehension of medical terminology* Strong analytical and organizational skills* Ability to engage with a physician and his/her staff as a trusted and well-informed medical counterpart* Excellent time management skills & sense of urgency* Ability to collaborate effectively with program associates* Ability to work autonomously in a remote setting* Ability to communicate effectively both orally and in writing and in both English and French (oral and written) for the Quebec and New Brunswick Provinces* Detail and results oriented* Ability to adapt to change and ambiguity* Strong computer skills and knowledge of Microsoft Office* Ability to attend Continuous Healthcare Education (CHE) events with HCPs, which may occur outside regular business hours* Hold and maintain a valid, non-expired, unrestricted driver’s license and possess a car* Adhere to Performance Standards and Procedures required by the program* Must have a private, dedicated home office space that accommodates equipment supplied by Innomar Strategies

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