Brandt is a customer driven company, privately owned and family run, strengthened by diversification and succeeding through specialization. Our success is driven by a passionate belief in the unlimited potential of our company and the ultimate success of our customers and we act on that belief every single day. Collaborate with Service Managers to establish clear objectives and strategic plans aimed at improving sales, margins, expenses, and profitability within the service departments.

Partner with Service Managers to identify key performance gaps and set measurable objectives in the following areas: Work in Progress (WIP) management. Develop actionable performance improvement plans tailored to enhance efficiency and effectiveness across service operations.

Assist Service

Managers in executing improvement initiatives to ensure seamless implementation and measurable progress. Monitor and follow up on plan execution to guarantee achievement of targeted service department goals. Conduct thorough audits to verify compliance with company policies, procedures, and regulatory standards, ensuring operational integrity.





Apply 5S and Lean principles to optimize workflows, reduce waste, and enhance productivity within service teams. Ensure dealer audit criteria and customer satisfaction metrics are consistently met or exceeded to uphold quality standards. 6-10 years’ experience as a Service Manager for a heavy equipment dealer. ~ Solid customer focus. ~ Clear understanding of how to audit in compliance with company policies and procedures. ~ Ability to develop business plans with a focus on providing superior customer service. ~ Ability to lead branch service managers in the benefits of following a structured business plan. ~ Proficient in Microsoft Office applications. ~ Relevant post-secondary education considered an asset.

Continuous Learning: through on-the-job training and educational opportunities.

Comprehensive benefits coverage: including health, dental and more to support your wellbeing.

Retirement planning: Pension and RRSP programs to help you invest in your future.

📌 Field Service Operations Manager - Construction & Forestry (Bedford)
🏢 Brandt Group of Companies
📍 Bedford