The Field Service Representative is primarily responsible for scheduled and remedial (break-fix) service on Small to Medium UPS, Power Distribution Units & Battery system products (2-120KVA) serviced by Vertiv, commensurate with appropriate classroom and on-the-job training.

The Field Service

Technician is required to establish, promote and maintain excellent rapport with all customers, co-workers, sales representatives and others as appropriate.

The Field Service

Technician is primarily responsible to support products and services sold to our “Edge” market segment, including retail, financial, and municipal customers. Perform service tasks as assigned and as per company policies and procedures Capable of working under direct supervision or independently based upon training completion Render on-site and phone assistance to customers Communicate with Technical Support on technical or procedural issues Implement Field Change Notices per published guidelines Keep current on Safety Bulletins, Safety Field Change Notices, Field Change Notices, and Service Tips Maintain and operate company vehicle in accordance with local laws and company policy Adhere to work hours policy guidelines – “14 hours rule” Complete accurate and timely administrative tasks (i.e. Time cards, expense report, mileage reports, Service Request task closure, service reports) per company guidelines Maintain individual inventory and perform cycle counts in accordance with company policy Maintain company property (company vehicle, credit cards, PPE, test equipment, laptop, etc.)



per company policies CUSTOMER SATISFACTION Provide proper and adequate communication to internal and external customers Provide estimated time of arrival to the customer where applicable Complete scheduled maintenance documentation properly and provide to the customer and local office upon completion of each assignment Strive to provide all customers a “first time fix” for their equipment Maintain customer satisfaction rates per company guidelines Attend Customer Meetings as required PERFORMANCE Maximize productivity by combining service opportunities Complete all technical and administrative work in an efficient and timely manner Capable of making technical and commercial decisions under pressure Properly evaluate site and equipment for appropriate billing status Perform inventory cycle counts per company guidelines Meet or exceed on-site response time requirements for each customer High school diploma or Vocational School Diploma ~Good theoretical understanding of electrical power system ~ Proficient with Microsoft office including Outlook, Word and Microsoft Excel.

Familiarity with electrical / electronic test equipment and fundamentals Interpersonal And Administrative Skills Manage time effectively by prioritizing and balancing technical tasks with administrative tasks Collaborative with peers, customers, suppliers, and leadership Complete administrative tasks (i.e. report writing, time entry, expense reporting, material debriefing, inventory counting, etc.) Render technical on-site and phone assistance to customers Perform general and preventive maintenance on UPS systems Respond to emergency calls at customers request Technical Skills Make basic site evaluation skills to include: environmental temperature,



and general operating conditions Familiarity with electrical / electronic test equipment and fundamentals Follow written technical documentation (i.e. procedures and product manuals) to perform service tasks Employ elementary fix/repair techniques based on directed supervision Complete service tasks and return unit to full operating conditions based upon directed supervision Travel is required Versatile schedules (weekends, evenings, and holidays) Inclusion. High-Performance Culture Customer Focus Foster a customer-first mindset Drive continuous improvement Vertiv (NYSE: VRT) brings together hardware, software, analytics and ongoing services to enable its customers’ vital applications to run continuously perform optimally and grow with their business needs. Vertiv solves the most important challenges facing today’s data centers, communication networks and commercial and industrial facilities with a portfolio of power, cooling and IT infrastructure solutions and services that extend from the cloud to the edge of the network.

Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to help.

📌 Field Service Representative (Temporary) (Toronto)
🏢 Vertiv
📍 Toronto