Job Overview

We are seeking a dynamic and energetic Front Office Manager to lead our front desk operations and deliver exceptional guest experiences. In this pivotal role, you will oversee daily front desk activities, ensure seamless guest services, and maintain a welcoming environment for all visitors. Your leadership will set the tone for outstanding hospitality, fostering a positive atmosphere that encourages teamwork and excellence.

Multilingual and bilingual skills are highly valued to effectively communicate with diverse guests and staff. If you thrive in a fast-paced hospitality setting and possess a passion for customer service, this opportunity is perfect for you to make a meaningful impact.

Duties

- Supervise front desk staff, ensuring productive check-in/check-out procedures and smooth daily operations
- Greet guests warmly, providing exceptional customer service with professional phone etiquette and friendly assistance
- Manage multi-line phone systems to handle inquiries, reservations, and guest requests promptly and accurately
- Oversee guest services, including handling special requests, resolving issues swiftly, and ensuring guest satisfaction
- Maintain accurate records of reservations, billing, and guest information using hotel management software




- Coordinate with housekeeping, maintenance, and other departments to ensure guest rooms and public areas meet quality standards
- Train and develop front desk team members in hospitality best practices, emphasizing multilingual communication skills

Experience

- Proven experience in hotel front desk operations or hospitality management
- Strong customer service background with excellent communication skills in multiple languages; bilingual abilities are a plus
- Familiarity with multi-line phone systems and front desk technology tools
- Demonstrated ability to handle guest concerns professionally while maintaining composure under pressure
- Previous experience supervising or leading a team in a hospitality workplace is preferred
- Knowledge of hotel policies, procedures, and industry standards in guest services and hospitality management

Join us as a Front Office Manager to lead with enthusiasm, elevate guest experiences, and create memorable stays for every visitor. Your dedication to hospitality excellence will be the cornerstone of our welcoming environment!

Pay: $19.00 per hour

Advantages

- Discounted or free food
- On-site parking

Work Location: In person

📌 Front Office Manager (Etobicoke)
🏢 Skye Hotel and Residences Signature Collection by Best Western
📍 Etobicoke