Application Deadline:10/09/2026Address:250 Yonge StreetJob Family Group:Customer Shared ServicesProvides support and delivers operational processes to ensure timely and accurate processing of international trade transactions related to goods and services.

Handles

Import and Export Letters of Credit including Standby Letters of Credit and Bank Guarantees, Clean/Documentary Collections and Drafts. Ensures compliance with all regulatory topics and reporting requirements related to the products and processes it supports.Supports change management of varying scope and type; Executes routine tasks such as service requests, transactions, queries etc. within relevant service level agreements.Processes transactions, audit/reconciliation activities and/or actions internal business partner and/or external customer inquiries/requests as defined by documented policies, processes and procedures. Ensures all Service Level Agreements(SLAs) are consistently met and that customer service is maintained at a high level.Checks and reconciles information and documentation to ensure accuracy and completeness and to manage risks associated with transactions.

Includes (but is not limited to) reviewing transactions to ensure full compliance with regulations and Bank requirements and maintaining confidentiality of both customer and Bank information.Analyzes data and information to provide insights and recommendations.Develops and maintains effective relationships with internal & external stakeholders to execute work and fulfill service delivery expectations.Collaborates in development/implementation of new processes/systems and changes/improvements to existing systems and processes.Understands the regulatory requirements and risks inherent in the operations and ensures appropriate actions are taken and operational integrity is maintained.Supports the development of tools and delivery of training focused on delivering business results.Qualifications:Typically between 2 - 3 years of relevant experience and post-secondary degree in related field of study desirable or an equivalent combination of education and experience.Knowledge of international rules governing letter of credit practice - Good.Knowledge and understanding of the business unit’s key products and services, processes and controls - Good.Knowledge of the risk and regulatory requirements of the business - Good.Customer service skills - Positive.PC skills (MS Word, Excel, PowerPoint) - Good.Asset:Bilingual English and French.This role operates under standard office conditions with minimal to health and safety risks.The role may require periodic overtime based on business needs and/or working during Canadian holidays to support US clients.Salaries for part-time roles will be pro-rated based on number of hours regularly worked. BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans.

It calls on us to create lasting, positive change for our customers, our communities and our people. We strive to help you make an impact from day one - for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs.

From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.Accommodations are available on request for candidates taking part in all aspects of the selection process. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

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📌 Full & Part-Time Customer Service Representative (Toronto)
🏢 BMO U.S.
📍 Toronto