Member Services Representative - McTavish Branch Job Category : Banking - Customer Service & Advice Posted : Full-Time On-site Reporting to the Assistant Branch Manager, the Member Service Representative (MSR) plays a key role in delivering consistent and compelling member experience at ACU.

The Member Service

Representative supports members with their day-to-day transactions and digital banking, listens and asks questions to uncover members’ unique needs, answers their inquiries, resolves concerns, and connects them to the team of experts across ACU. Often acting as the first point of contact for members in branch, the Member Service Representative contributes to the overall satisfaction and retention of ACU members, and champions/ supports Assiniboine Credit Union/ Caisse Assiniboine (ACU)’s commitment to rural and agricultural communities, francophone services, values-based banking and ACU’s triple bottom line accountability to people, planet, and prosperity. Provide a high level of service by attending to members in a courteous and qualified manner, ensuring all advice and service delivery standards are met and exceeded at all times.

Engage members in meaningful conversations—both in person and over the phone to uncover their goals and needs, provide thoughtful guidance, and connect them with the appropriate Advisor for support with immediate and future financial needs, including relevant referrals for ACU’s products and services. Promote, educates and assists members with a digital-first mindset and technological solutions. Provide transactional service to members including deposit processing, withdrawals, bill payments, cheque cashing, etc.





Assist with opening and closing duties of the vault, ATM, and cash recycler units as required. Support lobby management, greeting members warmly on arrival. Achieves individual targets and collaborates to support team success, demonstrating service excellence and product knowledge.

Resolve member complaints with an aim for first contact resolution and referring complex issues when needed. Observe and adhere to all credit union policies and procedures on internal control and risk management including security requirements for cash custody & safeguarding, frauds, forgeries and robbery procedures. Demonstrate understanding of ACU’s commitment to values-based banking, shared value, respectful workplace, and Diversity, equity and inclusion.

Responsible for compliance and risk management, through the execution of internal policies and procedures, always maintain ongoing compliance with regulatory and legislative requirements. Ensure that all programs, policies and process are implemented in a manner that supports ACU’s commitment to rural and agricultural communities, francophone services, values-based banking, respectful workplace and diversity, equity and inclusion. Previous customer service experience is an asset.





Strong communication skills with a focus on building relationships Excellent customer service experience and a strong team player Ability to identify member needs and recommend appropriate products or services, supporting sales growth and member engagement Proven experience with various computer applications Knowledge of credit union products and services, policies and procedures is an asset As a Certified B Corporation and one of Manitoba’s Top Employers (2024), the culture of Assiniboine Credit Union is supportive of the individual while focused on the greater community. You’ll be motivated by shared values and encouraged to always think about how, through financial sustainability, we can do more for our members, our employees and our community. Choosing to work at Assiniboine Credit Union means that you’ll be working for an organization that: values diversity and inclusion, is focused on social and environmental responsibility, supports employees through training programs and long-term career development, offers a competitive total compensation program which includes bonuses, a matched pension program, and health and dental benefits.

If doing things differently and doing more is part of who you are, join us on a rewarding journey where your personal aspirations and career goals can align. We are committed to workforce diversity and actively recruit people with diverse backgrounds, experiences, and perspectives reflecting the community in which we live and work. Applicants may request reasonable accommodation related to the materials and activities used throughout the selection process. #

📌 Full-Time Customer Service Representative Hiring Immediately! (Brandon)
🏢 Assiniboine Credit Union
📍 Brandon