You are a calm and decisive individual with a keen interest in health care. You’re a good “phone person” who can listen for what’s not being said, provide clear and direct communication, and can multitask with excellent typing skills. A career in emergency health services is a challenge that has you excited!

Bring your call‑centre or customer service experience to the Provincial Health Services Authority for an opportunity to make a difference through BC Emergency Health Services. The role of Emergency Medical Call Taker (EMCT) is the first point of contact in 911 calls that are directed to ambulance services. Working in a call‑centre environment, the EMCT provides support to the public via telephone in cases of emergency medical situations.

Every day will be different, but during any given shift, the following tasks can be expected: Use exceptional customer service skills while remaining calm and focused in stressful, high‑pressure situations, adapting quickly in a dynamic environment Take a leadership role while actively building relationships with team members and callers Actively seek win‑win solutions, at all times, maintaining professionalism in cases of healthy conflict and in supporting/managing differences of opinion Valid certificates in Standard First Aid and CPR Level C (must be obtained before the start of EMCT Training) ~2+ years’ experience in customer service ~ Experience in a call centre is an asset ~ Fluent spoken and written English ~ Minimum typing speed of 30WPM (net) Awareness of and commitment to learning and understanding the Truth & Reconciliation Commission’s 94 Calls to Action (2015), In Plain Site Report (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019),



and other related reportsCommitment to upholding the shared responsibility of creating lasting and meaningful reconciliation in Canada as per TRC (2015) and BC's Declaration on the Rights of Indigenous Peoples Act (2019). As a strong asset for consideration, we are looking for our successful candidate to have knowledge of social, economic, political and historical realities impacting indigenous communities and familiarity with Indigenous Cultural Safety and anti-racism and accompanying reports (BC DRIPA, TRC, etc.). Shortlisted candidates will be invited to complete an online CritiCall assessment.

This test will assess several pertinent skills, which will include, but is not limited to: Keyboarding and Data Entry Please note, typing speed is an important skill for working in the Call Centre. You can measure and practice your typing skills here: ( That’s why we’re focused on your care too – offering health, wellness, development programs to support you – at work and at home. Access to career development opportunities through our in‑house training programs, including +2,000 courses, such as our San’yas Indigenous Cultural Safety Training course, or Core Linx for Leadership roles.

Enjoy a comprehensive benefits package, including municipal pension plan, and psychological health & safety programs and holistic wellness resources. Generous vacation entitlement Access to WorkPerks, a premium discount program offering a wide range of local and national discounts on electronics, entertainment, dining, travel, wellness, apparel, and more.

Job Type: Irregular, full-time Wage:



$34.59 hourly Hours of Work: Work shifts on weekdays and weekends, rotational shifts, statutory holidays as operation runs 24/7, 365 days a year (shifts typically run 2x 12 hour day shifts, followed by 2x 12 hour overnight shifts, then 6 days off ) BC Emergency Health Services (BCEHS) provides provincial emergency medical care and patient transfer services. BCEHS is part of the Provincial Health Services Authority (PHSA). PHSA plans, manages and evaluates specialized health services with the BC health authorities to provide equitable and cost-effective health care for people throughout the province.

PHSA is committed to employment equity, encouraging all qualified individuals to apply. We recognize that our ability to provide the best care for our diverse patient populations relies on a rich diversity of skills, knowledge, background and experience, and value a safe, inclusive and welcoming environment. Reconciliation is an ongoing process and a shared responsibility for all of us.

The BC Governments’ unanimous passage of the Declaration on the Rights of Indigenous Peoples Act was a significant step forward in this journey—one that all health authorities are expected to support as we work in cooperation with Indigenous Peoples to establish a clear and sustainable path to lasting reconciliation. True reconciliation will take time and ongoing commitment to work with Indigenous Peoples as they move toward self‑determination. Please note, this posting provides interested individuals with the opportunity to register interest in the position of EMCT. Training classes will be provided to successful applicants, with support to become certified. **If you are an internal BCEHS employee, please wait for official posting via the BCEHS intranet to be considered.

📌 FULL TIME Irreg Emergency Medical Call Taker (EMCT) - Victoria/Langforde)
🏢 BC Women's Hospital and Health Centre
📍 Victoria