Maersk Customs Services Lead , you will lead a team of customs professionals responsible for delivering compliant, productive, and customer-focused customs clearance services. You will play a critical role in driving operational excellence, developing talent, managing compliance risk, and ensuring a seamless customer experience while supporting Maersk’s integrated logistics strategy. Work in a collaborative environment that values diversity, inclusion, and continuous learning.

Make a meaningful impact by helping customers navigate complex global trade requirements. Monitor team performance against standards, KPIs, and departmental objectives, including regular audits of shipment documentation, accounting, and filing accuracy Proactively manage exception and problem files, implementing corrective actions to mitigate risk and prevent service failures Issue clear work instructions to ensure timely and orderly file flow across release, billing, post‑entry review, and audit activities Identify training needs and development opportunities; partner with stakeholders to build targeted training plans and strengthen team capability Review and validate customs documentation for accuracy, including country of origin/export, importer of record (IOR), terms of sale, valuation, and tariff classification, ensuring full compliance with regulatory and federal requirements Perform daily follow‑ups on documentation discrepancies, demonstrating strong troubleshooting skills and effective written and verbal communication with customers,



overseas origins, and internal teams Escalate unresolved issues, compliance risks, or systemic gaps in a timely manner before they materially impact customers or Maersk operations Collaborate closely with Operations, Compliance, Finance, Technology, and other branches to deliver consistent, high‑quality customs services and seamless customer experience Experience with CW1 customs software; familiarity with the CARM portal is an asset. ~ Strong organizational skills with the ability to manage multiple priorities in a deadline-driven environment. ~ Proficient in Microsoft Office, particularly Excel. Medical Dental Employee Assistance Program Flexible Work Schedules (when possible) Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.

We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements. We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.

📌 Full-Time Leader “A” (Mississauga)
🏢 A.P. Moller - Maersk
📍 Mississauga