About PICS and Optima Living: Progressive Intercultural Community Services (PICS) Society is a registered community-based non-profit, multi-service organization that has served the community since 1987. PICS Society assists youth, seniors, women, and the local community members by providing a comprehensive network of services and programs in the Lower Mainland and operates a Seniors Housing facility that includes assisted living, independent living, adult daycare program. PICS Society is currently developing the next level of care with Guru Nanak Diversity Village (GNDV), a culturally sensitive “complex care” or “long-term care” Care Community that will meet the needs of seniors who require the support of full care services.

Reporting to the General Manager, the Maintenance Manager oversees the safe and efficient operation of all building systems, equipment, and infrastructure within the community. This role oversees the preventive maintenance program, ensures adherence to regulatory and safety standards, maintains accurate documentation, and supports operational continuity to promote resident comfort, safety, and a well‑maintained physical workplace. All duties and responsibilities are carried out in alignment with Optima Living’s mission, vision, and values, promoting person‑centered care by respecting the uniqueness, dignity, and self‑determination of residents to promote maximum personal and functional independence.

These duties are performed within the framework of established organizational policies and procedures, industry best practices, while adhering to applicable regulations and standards. Provides leadership, support, guidance and mentorship to the maintenance team. Provides oversight and direction to the maintenance team through coordination of work routines. serves on committees as applicable.

Leads the development, implementation, evaluation, and revisions of maintenance-related goals, objectives, and outcomes. Oversees the preventative maintenance program for medical and building equipment, systems, and environment ensuring adherence to schedules and accurate record‑keeping (within the PM software or manual checklists). Responds promptly to maintenance service requests, prioritizing safety and resident comfort.

Conducts daily reviews of the Building Management system to ensure operational efficiency and resident comfort. Oversees the daily maintenance operations of HVAC, plumbing, electrical, lighting, appliances, and building systems. Oversees the maintenance and management of the life and safety equipment in compliance with all regulatory standards and inspection requirements.

Participates in emergency preparedness and on‑call responses as required. Monitors community energy use to ensure operational efficiency and implements energy projects as needed.



Manages service manuals and warranty documentation for all equipment and systems.

Assesses building service contractors, reports findings to the General Manager, and oversees on‑site work quality. Maintains inventory of tools, supplies, and maintenance equipment. Oversees seasonal maintenance of community grounds year‑round through in‑house or contracted services including snow removal, landscaping, and parking lot care.

Supports resident move‑ins and move‑outs by handling wall repairs, painting, general repairs, fixture replacement and floor cleaning and replacement. Maintains proper use of computerized maintenance management system. Conducts daily inspections of the swimming pool and pool area to maintain compliance with applicable health and safety regulations and organizational standards as required.

Optima Community Engagement

Ensures communication with residents, families and team members is managed effectively, with empathy and responsiveness. Collaborates with other team leads within the community to ensure that goals and planned changes are monitored and reviewed. Solicits regular resident and family feedback from surveys and other means. Participates in the operational, budgetary, and capital planning processes.

Quality Assurance

Performs and evaluates organizational audits and key performance indicators and shares the results for quality improvements. Investigates and documents incidents and complaints, ensuring prompt corrective actions. Manages risks, communicates problems and finds solutions for quality improvements and risk mitigations.

Reviews external quality and inspection reports in collaboration with the General Manager. Operational and Administrative Systems Liaises with external governing and regulatory groups as applicable. Determines and maintains appropriate staffing levels (as per CBA if applicable) and interviews and hires qualified personnel in consultation with the General Manager as applicable.

Manages performance evaluations and improvement strategies. Supports the Community Relations Coordinator in providing tours of the community as needed. Promptly reports unsafe conditions, incidents, or concerns to supervisor, General Manager or Health & Safety Committee.

Identifies maintenance issues and reports them following established maintenance procedures. Contributes to quality improvement initiatives by sharing ideas and providing feedback.



Ensures adherence to infection control policies and procedures through regular audits, observations, and investigations.

Maintains strict confidentiality of resident medical and personal information in accordance with privacy legislation. Supports other team members through their orientation process. Respects and upholds the Resident Bill of Rights and the Assisted Living Rights of Residents (for BC only).

Performs other duties as required to support operational needs. Completion of a recognized boiler operations and/or power engineering program is an asset. Minimum of three (3) years experience in maintenance and building systems.

Minimum of one (1) year leadership experience with building or maintenance operations Experience in a residential care or mental health environment is an asset.

Pool Operator

Certification meeting Alberta Health Services (AHS) requirements is an asset or must be willing to obtain upon hire (for communities with Pool) Maintains a valid Class 5 driver’s license (Class 4 is an asset) CPR and First Aid certification is an asset. Knowledge and understanding of HVAC, plumbing, electrical and Geothermal environmental systems, carpentry and building design is required. Knowledge and understanding of Leed Certification requirements is an asset.

Knowledge and understanding of security, pressurization, elevator, fire alarm, sprinkler, and smoke detector systems is required. Understanding of building safety in accordance with all industry safety regulations is required. Knowledge of Labour and Employment Standards including union and collective agreements, is an asset.

Strong organizational, planning, and problem‑solving skills, with the ability to manage priorities effectively. Ability to manage and resolve difficult and challenging situations effectively and respectfully. Computer literacy skills required.

Flexibility to work a variety of shifts. Fluency in Punjabi, Hindi and Urdu will be an asset. PICS Society has appointed Optima Living as the official managing partner for the GNDV facility.

Optima

Living (founded in 2007), operates innovative seniors’ living communities throughout Alberta and BC, taking an unprecedented approach to senior life.

Optima

Living’s unique company culture is one where both residents and team members are family. All GNDV positions will work in alignment with Optima Living’s mission, vision, and values, promoting person‑centered care by respecting the uniqueness, dignity, and self‑determination of residents to promote maximum personal and functional independence. The duties will be performed within the framework of established organizational policies and procedures, industry best practices, while adhering to applicable regulations and standards.

Optima

Living is accepting applications for the Maintenance Manager position at the GNDV facility.

📌 Full Time Maintenance Coordinator - Property Management (Surrey)
🏢 Optimaliving
📍 Surrey