Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—for you to be yourself in. Coach is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible.

A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive.

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People page to learn more about Tapestry's commitment to equity, inclusion, and diversity. As a Store Manager, you are the heartbeat of your store—leading with purpose, driving performance, and creating unforgettable customer experiences that reflect the Coach brand. You set the tone for an inclusive, collaborative culture and empower your team to exceed expectations in a fast-paced retail environment.

You lead by example, inspire your team through coaching and development, and ensure every customer interaction strengthens their connection to the brand. Your leadership drives sales, profitability, and a vibrant store culture where results and service excellence go hand in hand. Lead your store to success by driving sales, profitability, and productivity across all channels.

Execute strategic business plans whileremainingresponsive to evolving customer needs and local market trends. Resolve customer concerns with empathy, urgency, and professionalism. Recruit, onboard, andretaintop talent whoreflectthe values of the Coach brand.

Oversee daily operations including inventory management, payroll, and loss prevention.



Ensure visual merchandising and store presentation meet brand standards and inspire customers. Communicate effectively with your team, peers, and corporate partners toalign ongoals and initiatives.

Serve as a brand ambassador,representingCoach in the store and throughout the community. 1-6 years of leadership experience in retail or service industries; A passion for leading people and building strong, motivated teams. ~ A deep commitment to delivering best-in-class customer experiences that reflect Coach’s heritage and values. ~ Proficiencyin Microsoft Office;

experience with retail systems like labor management, inventory, and sales reporting tools. ~ Knowledge of fashion trends and competition in the market place; curiosity for digital engagement and social media. ~ A team-oriented spirit and the ability to build strongvendorand community relationships. ~ Strong English languageproficiency.(Abilitytoworkaflexiblescheduleto meet business needs—including nights, weekends, peakbusy season, and high-traffic retail days(including, butnotlimited to, public holidays).

Note: This document serves only as a sample of job duties and responsibilities and does not include an exhaustive list of all performance requirements. regularly (up to 50 lbs, occasionally), to climb, bend, kneel,



and maneuver sales floor and stockroom.

Customer Focus

Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect. can shift gears comfortably; can comfortably handle risk and uncertainty. Our Competencies for All People Managers can articulately paint credible pictures and visions of possibilities and likelihoods; will take on those who need help and further development; Building Effective Teams: Blends people into teams when needed; All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law.

Tapestry will comply with minimum wage requirements and any other applicable pay laws based on city, county, and state regulations. Medical insurance, Dental insurance, Vision insurance, 401 (K), Paid Paternity and Maternity leave, Commuter Benefits, Disability insurance and Tuition assistance. #

📌 Full Time Retail Store Manager (Calgary)
🏢 Coach
📍 Calgary