Lead member experience initiatives at MEC as a full-time Store Department Manager in Moncton, NB. You'll ensure exceptional service delivery while fostering strong community connections. In this vital leadership role, you will oversee member service operations, coaching frontline teams, and managing the member service desk.

Your responsibilities involve enhancing team engagement and implementing community-facing events that enrich the member experience. Collaboration with staff and key metrics will help drive business results. Key Responsibilities:

- Champion member service standards across the sales floor
- Provide real-time coaching to frontline staff
- Resolve customer issues efficiently at service points
- Organize engaging community outreach and events
- Monitor sales performance to guide decision-making

Requirements:

- 1-3 years leading retail or service teams
- Proven ability to coach staff based on observations
- Skill in evaluating sales and service KPIs
- Solid judgment and communication in dynamic settings
- Commitment to outdoor activities and community engagement

Join MEC in enhancing member experiences through dedicated leadership and community involvement.

📌 Full-Time Store Manager - Member Focus (Moncton)
🏢 MEC
📍 Moncton