At West Coast Seniors Housing Management, we see our communities as a family and we are equally committed to our residents and our staff. We invest in the growth and development of our teams to actively participate in the creation of memories and moments that matter to our residents. Reporting to the Director, the General Manager (GM) is accountable for managing and providing leadership for assigned site-based operations.

The General

Manager (GM) is a key leader in the Community and is responsible for all elements of our Community Engagement Strategy and ensuring optimal quality of care and customer service and satisfaction, along with the implementation of all standardized regional and clinical policies and processes. Through the direct leadership and management of people and resources, the GM oversees the operational and administrative activities of operations and fosters an environment that empowers and supports individuals to provide secure, high quality care. The GM ensures clinical operations at the site are delivered in an effective and efficient manner through consultative advice on clinical service design, policies and procedures, as well as management and leadership.

The GM will have responsibility for, and oversight of, the site’s operating budget, as well as adherence to Direct Care Hour (DCH) accountability. The GM will be a consistent and active participant in any site-based marketing initiatives and will be responsible for ensuring occupancy targets are met.

Manages Self: Takes responsibility for own performance and decisions Develops Self: Actively seeks opportunities and challenges for personal learning, character building and growth.



Models qualities such as honesty, integrity, resilience and confidence . Supports and challenges others to achieve professional and personal goals.

Sets Direction: Take Action to Implement Decisions: Acts in a manner consistent with the organizational values to yield effective, efficient public-centered service. Demonstrates business acumen by efficiently and effectively identifying and managing human, capital, financial and information resources.

Builds Partnerships and Networks to Great Results: Demonstrates a Commitment to Customers and Service: Facilitates collaboration, cooperation and coalitions among diverse groups and perspectives to improve service. Employs methods to gather intelligence.Uses quality evidence to influence action across the system.

Systems Transformation

Encourages and Supports Innovation: Creates a climate of continuous improvement and creativity aimed at systematic change. Completion of undergraduate degree in health sciences or related field, plus 7 (seven) years’ recent related experience, including two (2) years in leadership role; or an equivalent combination of education, training and experience. All successful applicants must pass the vulnerable sector Criminal Record Check applicable to Provincial guidelines.

Knowledge of Ms. Office and email applications Able to plan, organize and direct the operations of the facility Innovative, creative thinker and verbally communicate effectively in English Customer service oriented Demonstrates empathy and understanding of the needs of seniors West Coast Seniors Housing Management is an equal opportunity employer. #

📌 General Manager, Performance General Manager, Performance (Surrey)
🏢 Retirement Concepts
📍 Surrey