About Stem Health Stem Health is reimagining the primary care experience for individuals who want a more thoughtful relationship with their health. Physician-led and membership-based, we combine medical excellence with the warmth of hospitality anchored in a beautifully designed flagship clinic at First Canadian Place, opening September 2026. Our care model is relationship-based, data-informed, and built on time, trust, and exceptional service.

We are looking for a General Manager to run the day-to-day business and build a growing, impactful healthcare company known for exceptional care and service. You will be accountable for clinic operations, member experience, team performance, revenue growth, and profitability. Working closely with the Founder and the Medical Director, you will convert Stem's ambitions into clear priorities, dependable processes, and measurable results.

You should be equally comfortable reviewing financial performance, developing a corporate relationship, coaching a team member, and stepping in to resolve a member's concern. Clinical decisions and standards remain with the Medical Director and treating professionals. Business and financial performance Own the operating plan, budget, and results with clear targets for revenue, cost, cash flow, and clinic profitability.

Understand the economics of each service line clinician cost, appointment capacity, supplies, contribution margin and manage pricing and service mix accordingly. Oversee billing, collections, purchasing, inventory, and vendor performance, supported by finance and administrative resources. Provide the Founder with a concise monthly view of performance, variance drivers, emerging issues, and decisions required.

Make Stem

Health's commitment to advocacy, personal attention, and follow-through visible in every member interaction. Set service standards for responsiveness, preparation, hand-offs,



and issue resolution and instrument them with measurable indicators including wait times, response times, coordination failures, and complaint themes.

Build a culture of unreasonable hospitality: knowing members by name, anticipating needs, and taking personal responsibility for resolving problems. Clinic operations Oversee scheduling, front-of-house service, care coordination, facilities, equipment, and daily clinic readiness. Maintain and evolve the Operations Playbook procedures, training materials, open and close routines, escalation paths and publish protocol updates on the first business day of each month.

Coordinate physicians, nurses, allied health professionals, and administrative teams so appointments and services run without friction. Improve use of the member portal and clinical and business systems to reduce administrative load and make information easier to access; hold managed IT and software vendors to their service levels. Manage the cashless payment environment, medical and retail inventory, diagnostic equipment servicing, and controls on the on-site dispensary including daily verification, access control, and reconciliation.

Collaborate on the commercial process from enquiry through conversion, onboarding, retention, and renewal treating retention as an operating metric, not a marketing one. Develop relationships with employers, building tenants, advisers, and community partners to grow individual and corporate membership. Build the post-sale operating relationship for corporate and family accounts, including onboarding, reporting, and renewal readiness.

Help members understand relevant services,



with clinical suitability determined by the care team. Recruit, onboard, coach, and manage operational and member-facing staff. Set clear responsibilities, objectives, and performance expectations; Partner with the Medical Director on clinician capacity, working relationships, and service delivery.

Risk and compliance Ensure compliance with applicable requirements, including PHIPA and privacy obligations, occupational health and safety, IPAC standards, and college requirements for regulated staff. Own incident management, privacy breach response, and the site's emergency and business continuity procedures. Maintain insurance, licensing, and contract registers, and manage renewals ahead of expiry.

Work with clinical leadership to maintain operating practices that support patient safety and quality. Demonstrated leadership in a healthcare clinic, membership business, premium hospitality environment, or comparable service organization with direct accountability for budget, operating performance, and team. Evidence of growing revenue, improving customer retention, and managing cost effectively.

Experience opening or scaling a new site, or rebuilding operations in a business undergoing change. Strong operational judgment, attention to detail, and confidence using data to make decisions. Relevant education in business, healthcare administration, or a related field or equivalent practical experience.

The Founder can rely on the General Manager to run the business and surface decisions early. Establish a practical performance dashboard. Build the operating model for a physician-led, membership-based clinic at First Canadian Place the model that subsequent Stem Health locations will inherit.

Competitive base salary with a performance incentive tied to financial and member experience metrics, comprehensive advantages, and equity participation for the right candidate #

📌 General Manager, Performance General Manager, Performance (Toronto)
🏢 Stem Health
📍 Toronto