Benefits: Supportive and collaborative work environment

Holidays

Competitive salary

Dental insurance

Health insurance

Paid time off

General Manager - Tile, Grout &

- Restoration Lead a growing specialty service business where your industry experience makes a difference.

If you have experience in tile and grout, flooring, professional cleaning, restoration, or another hands-on service business and you're ready to take the next step into a leadership role, this could be an opportunity to put your experience to work in a growing company.

At Sir Grout, we specialize in restoring tile, grout, and stone surfaces, helping customers transform worn, stained, damaged, and outdated surfaces without the cost and disruption of complete replacement.

We're looking for an experienced General Manager who understands the service business, knows how to lead people, cares about quality, and has the drive to grow an operation.

This is more than a desk job. You'll be involved in people, customers, technicians, operations, sales, quality, and the financial performance of the business.

Why Your Industry Experience Matters If you've worked in tile installation, grout restoration, flooring, cleaning, restoration, remodeling, or a related trade, you already understand many of the challenges our business faces.

The Opportunity As General Manager, you'll be responsible for the overall performance of the operation.

You'll work closely with technicians, administrative staff, customers, and leadership to make sure the business runs efficiently, delivers exceptional results, and continues to grow.

You’ll have the opportunity to build systems, develop people, improve processes, and directly influence the success of the company.

What You'll Be Responsible For Lead Daily Operations Oversee day-to-day operations and ensure jobs are completed efficiently and to our quality standards

Coordinate technicians, schedules, equipment, materials, and resources

Identify operational bottlenecks and develop solutions

Establish and maintain efficient processes and procedures

Ensure customers receive a consistent, professional experience

Lead &

- Develop the Team Manage and mentor Tile &




- Grout Restoration Technicians, administrative staff, and other team members

Set clear expectations and hold the team accountable

Train and develop employees to improve skills, productivity, and quality

Build a positive, professional, performance-oriented culture

Recruit and help develop talented team members as the company grows

Drive Growth Help develop and execute strategies to increase revenue and profitability

Identify opportunities to expand services and market reach

Improve customer retention, referrals, and repeat business

Monitor sales and operational performance

Look for ways to increase efficiency without sacrificing quality

Own the Customer Experience Build strong relationships with customers

Help resolve customer concerns professionally and effectively

Ensure work meets or exceeds customer expectations

Establish a culture where quality and customer service are priorities

Manage Financial Performance Monitor revenue, expenses, labor, materials, and other operating costs

Assist with budgeting and forecasting

Track key performance indicators

Identify opportunities to improve margins and profitability

Make informed operational decisions based on business performance

Maintain Quality &

- Safety Ensure technicians follow established processes and quality standards

Maintain safe working practices

Ensure equipment and materials are properly maintained and used

Promote a culture of accountability and professionalism

We're Looking For We're particularly interested in candidates with experience in:

Tile & grout restoration

Tile installation

Flooring

Professional cleaning

Residential or commercial cleaning

Water, fire, or property restoration

Surface restoration

Remodeling or construction

Other specialty home-service businesses





You don't necessarily need to have held the title of General Manager before.

Our Ideal General Manager We're looking for someone who has demonstrated that they can lead people, manage operations, solve problems, and take responsibility for results.

You May Be a Great Fit If You… Have several years of experience in tile, grout, flooring, cleaning, restoration, construction, or a related service industry

Have experience managing employees, crews, or field technicians

Understand the challenges of running a field-service operation

Are comfortable working with both customers and employees

Know how to balance quality, productivity, and profitability

Are organized and capable of managing multiple priorities

Are comfortable looking at numbers and using them to make business decisions

Take ownership rather than waiting for someone else to solve a problem

Are a strong communicator and natural leader

Enjoy developing people and helping them succeed

Have an entrepreneurial mindset and want to help grow a business

Our Ideal General Manager (continued) This Is a Hands-On Leadership Role

We're not looking for someone who simply wants to sit behind a desk and manage reports.

Our ideal General Manager understands what happens in the field and is willing to get involved when needed.

You'll spend time with technicians, customers, and the team while also managing the bigger picture - operations, people, sales, quality, and profitability.

Your industry knowledge can help us make better decisions, improve our processes, and continue building a high-performing team.

Why Join Sir Grout?

At Sir

Grout, you're joining a specialty restoration business with a proven service model and an prospect to grow.

You'll have the opportunity to:

Take your industry experience into a leadership position

Lead and develop a growing team

Build more efficient systems and processes

Make a measurable impact on the business

Help expand a specialized service operation

Develop your career beyond the field

Be part of a company focused on quality workmanship and exceptional customer service

📌 General Manager (Vancouver)
🏢 Sir Grout
📍 Vancouver