Join Miratech as a Genesys Cloud CX Training Specialist to deliver hands-on training across diverse business units. This hybrid role emphasizes real-world scenarios for effective learning sessions. As a Genesys Cloud CX Training Specialist, you will conduct scenario-based training to facilitate large-scale enterprise transformations.

Leveraging best practices in adult learning, you’ll partner with Subject Matter Experts to translate complex content into engaging and structured learning experiences. Supporting both virtual and in-person training sessions, you will ensure participants are prepared and equipped for success. Key Responsibilities:

- Deliver engaging, hands-on training for Genesys Cloud CX users
- Facilitate live and virtual trainings focused on practical scenarios




- Collaborate with experts to develop structured training agendas
- Validate training readiness and user access ahead of sessions
- Track participant feedback and training progress reports Requirements:
- 3+ years of end-user training experience in enterprise software
- Proven interactive training using adult-learning principles
- Experience with SCORM/LMS content development
- Familiarity with Articulate Storyline preferred
- Solid facilitation and organizational skills Become a key player in training and transforming users for Miratech's innovative projects.

📌 Genesys Cloud CX Trainer for Miratech (Edmonton)
🏢 Miratech
📍 Edmonton