Job Details Ce poste s'inscrit dans le cadre des services d'accompagnement des patients et des professionnels de santé ainsi que des services de commercialisation pharmaceutique proposés par Cencora au Canada, par l'intermédiaire de notre division Innomar Strategies. Effectuer le traitement administratif de base et l’approbation des transactions, la saisie des données et la vérification des documents requis. effectuer la numérisation de documents. Satisfaire aux principales mesures de rendement comme la résolution des appels, la vitesse moyenne de réponse, la réponse aux dossiers, la qualité des dossiers et des appels.

The management of the assigned projects and/or cases.

Telephone support: Implementing call-centre programs including the provision of patient, healthcare professional and funding bodies with telephone support.

Current assistance lines focus on: funding and access issues, including private, public and special access programs; Administer and adhere to case-management protocols, including clinical monitoring, data collection, on-going patient follow-up, compliance, therapy disruption/discontinuation monitoring, adverse event reporting and liaison with primary healthcare providers; Implementing pharmaceutical and biotechnology related market research initiatives with physicians, patients, pharmacists or other allied health professionals; Document each activity in program specific database. Participate and attend on-going refresher training and in specialized training courses for specific products or programs as deemed appropriate by the manager. Provide feedback regarding current protocols, database, processes, and inter-departmental relationships.

With the managers, participate in the training process of new caseworkers, including but not limited to shadowing & call monitoring.



Responsible to report all Adverse Events to the assigned units/departments The Caseworker will also be assigned other duties and tasks as required from time to time Une formation générale dans des domaines comme l’administration des affaires, la comptabilité, les ventes, le marketing, l’informatique ou des domaines similaires, généralement acquise au terme d’un programme de quatre ans avec obtention d’un baccalauréat ou d’une combinaison équivalente d’expérience et de formation. Normalement, une expérience connexe de 1 à 3 ans dans un rôle similaire ou dans un rôle d’administration des RH ou de service à la clientèle est requise.

Education: Requires broad training in fields such as business administration, accountancy, sales, marketing, computer sciences or similar vocations generally obtained through completion of a two-year associate's degree program or equivalent combination of experience and education. A minimum of one (1) year experience in customer service Bilingual (French/ English) an asset Ability to multitask Attention to detail Strong Problem solving skills Experience in the medical and pharmaceutical field is an asset. Working knowledge of Word, Excel and Outlook Bilingue en anglais et en français canadien connaissance de Microsoft Word, Excel et PowerPoint Advanced knowledge of pharmaceutical distribution industry Ability to communicate effectively both orally and in writing Knowledge of Microsoft Word, Excel, PowerPoint and other Office Programs In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of perks that focus on the physical, emotional,



financial, and social aspects of wellness.

This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more. Full time .

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non‑discriminatory. Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements.

Accessibility Policy

When requested, AmerisourceBergen will accommodate people with disabilities during the recruitment, assessment and hiring processes and during employment. 45,900 CAD - 71,940 CAD Innomar Strategies Cencora is a leading global pharmaceutical solutions company that is committed to improving the lives of people and animals everywhere. We connect manufacturers, providers, and patients to ensure that anyone can get the therapies they need, where and when they need them. We work together every day to help our partners bring their innovations to patients worldwide, creating unparalleled access and impact at the center of health. #

📌 Gestionnaire de cas bilingue /Bilingual Caseworker - 18 Month Contract (Quebec City)
🏢 Innomar Strategies
📍 Quebec City