Ce poste s'inscrit dans le cadre des services d'accompagnement des patients et des professionnels de santé ainsi que des services de commercialisation pharmaceutique proposés par Cencora au Canada, par l'intermédiaire de notre division Innomar Strategies. Déterminer le niveau adéquat de surveillance de l’assurance de la qualité sur divers systèmes informatiques et de TI. Coordonner, avec les équipes des TI appropriées ou les fournisseurs tiers, l’affinement de la documentation des besoins de l’entreprise/des utilisateurs, ainsi que la préparation, l’élaboration, la tenue à jour et l’exécution d’un large éventail de plans d’essai de qualité complexes, de scénarios d’essai et de scripts d’essai avec une compétence totale du cycle de vie des essais logiciels, dans le cadre du CDS, afin de garantir que les logiciels respectent ou dépassent les normes précisées et les exigences de l’utilisateur final.

Examiner et obtenir, de l’équipe de Développement, la documentation des essais unitaires, le cas échéant, pour les systèmes validés, afin de s’assurer que le code autorisé dans l’environnement d’essai a fait l’objet d’essais unitaires adéquats avant de reprendre les essais d’assurance de la qualité et l’essai d’acceptation des utilisateurs (EAU). Concevoir et créer des scénarios d’essai et des données de configuration pour les scripts d’essai qui sont appropriés aux risques et aux objectifs des applications et des améliorations. Mener des activités d’essais en conditions réelles sur les nouvelles applications et les améliorations avant de commencer tout essai formel afin de vérifier l’état de préparation de l’application aux essais.

Informer l’équipe de Gestion du changement de l’approbation de procéder à la programmation du RFC pour intégrer le code mis à l’essai à la production. Faciliter les activités d’essai d’acceptation des utilisateurs et aider à la supervision par un tiers ou à la tenue à jour des plans d’essai individuels des produits assignés afin d’assurer la qualité du produit d’un point de vue fonctionnel et qualitatif. The management of the assigned projects and/or cases.

Adherence to the general company processes Telephone support: Implementing call-centre programs including the provision of patient, healthcare professional and funding bodies with telephone support.

Current assistance lines focus on: funding and access issues, including private, public and special access programs; compliance programs Administer and adhere to case-management protocols, including clinical monitoring, data collection, on-going patient follow-up, compliance, therapy disruption/discontinuation monitoring,



adverse event reporting and liaison with primary healthcare providers

- Implementing pharmaceutical and biotechnology related market research initiatives with physicians, patients, pharmacists or other allied health professionals
- Document each activity in program specific database. Participate and attend on-going refresher training and in specialized training courses for specific products or programs as deemed appropriate by the manager. Provide feedback regarding current protocols, database, processes, and inter-departmental relationships. With the managers, participate in the training process of new caseworkers, including but not limited to shadowing & call monitoring. Responsible to report all Adverse Events to the assigned units/departments The Caseworker will also be assigned other duties and tasks as required from time to time Au moins trois (3) ans d’expérience connexe et à responsabilités croissantes dans le domaine des essais de logiciels ou de l’assurance de la qualité. Baccalauréat en génie logiciel ou dans un domaine lié aux soins de santé. Expérience des essais des applications de soins de santé, de la pharmacie, de l’ERP;

Experience: A minimum of two (2) years experience in customer service;

experience in medical, pharmaceutical and/or insurance industry is an asset Bilingual in French and English: written and verbal is an asset Highly organized with strong attention to detail Strong proficiency in Microsoft applications (Outlook, Word, Excel & PowerPoint) Flexibility in working shifts (hours of operation are 8 am - 8pm) Ability to apply critical thinking skills in order to solution problems A Minimum of 2 years experience working for a patient support program Experience working in a call center environment an asset Strong communication and interpersonal skills: written and verbal including effective phone etiquette to diverse audiences i.e. internal, healthcare professionals and patients Proven ability to manage time, set priorities and multi-task in order to meet various competing work deadlines Minimum University Degree in a related field or equivalent Compétences et Connaissances: Polyvalent et capable d’effectuer plusieurs tâches à la fois

- HP Quality Center, Jira, Zephyr. Connaissance pratique des technologies, outils et logiciels pertinents
- HP Quality Center, Jira, Zephyr. Connaissance pratique des technologies, outils et logiciels pertinents




- Demonstrates a strong work ethic, is reliable and shows initiative to purse new skills Advanced knowledge of pharmaceutical distribution industry Working knowledge of automated warehouse operating system Strong business and financial acumen Strong analytical and mathematical skills Ability to work in a fast paced environment and consistently meet deadlines Ability to communicate effectively both orally and in writing- fully bilingual Strong communication and interpersonal skills: written and verbal including effective phone etiquette to diverse audiences i.e. internal, healthcare professionals and patients Effective interpersonal and leadership skills Effective organizational skills; ability to resolve issues effectively and efficiently Robust Knowledge of Microsoft Word, Excel, PowerPoint and other Office Programs Excellent leadership skills and training In-depth knowledge of patient support programs Responsible, dependable, and punctual Strong problem solving skills and demonstrates experience handling complex problems. Strong technical skills and ability to learn new software/databases quickly In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more. Full time .

Equal Employment Opportunity Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory. Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements.

Messages and emails regarding anything other than accommodations requests will not be returned Accessibility Policy AmerisourceBergen is committed to fair and accessible employment practices.

Salary Range* $55,000 CAD - 86,350 CAD

📌 Gestionnaire de cas principal, biligue/Senior Caseworker (Quebec City)
🏢 Innomar Strategies
📍 Quebec City