At Seequent, we help organisations to understand the underground, giving the confidence to make better decisions faster. We build world-leading technology that is at the forefront of Earth sciences, transforming the way our customers work. Every day we help them develop critical mineral resources more sustainably, design and build better infrastructure, source renewable energy, and reduce their impact on the environment.

We operate in 145+ countries while proudly maintaining headquarters in New Zealand.

The Global Sales Operations

Specialist supports the ongoing growth of the organisation through accurate, timely and compliant execution of business-as-usual activities across the customer- order lifecycle. The role performs quote approvals, closure review, licensing enablement, quality review, invoicing support and related queue activities, while communicating effectively with customer-facing and revenue teams. The Specialist contributes to transactional advisory by applying documented requirements and escalating complex or non-standard matters, and contributes to projects through testing, process feedback, documentation and adoption support.

The ability to follow due process, manage priorities and adapt to changing operational demand is key. Process and complete assigned sales orders and tasks through the relevant lifecycle stages, including quote approvals, pre-close and closure review, license enablement, invoicing support and quality review Complete daily queue work accurately and promptly, following documented priorities, controls, service expectations and global GSO procedures. Coordinate and communicate with customer-facing and revenue teams so transaction requirements, status, required actions and expected timelines are clear.

Identify blocked, errored,



incomplete or non-standard transactions and resolve them within documented guidance or upgrade them promptly to a Senior Specialist or Team Lead. Provide accurate information for compliance reporting across sales, licensing and invoicing activities and follow SOX, audit and general business-process control requirements. Provide timely updates on customer invoices, queue status and risks, and support period-end priorities as directed.

Support

FinOps, Collections, Information Systems and related teams with operational information and follow-up where required Apply documented transaction requirements and approved guidance when responding to routine questions from revenue and customer-facing teams. Explain required actions clearly and professionally, helping stakeholders understand GSO processes and the information needed for successful processing. Recognise complex, high-risk or non-standard scenarios and elevate them with complete context to a Senior Specialist or Team Lead.

Build commercial and operational understanding through coaching, feedback and exposure to increasingly complex work Participate in process and system improvement activities by providing practical feedback from daily operations. Support user testing, issue identification, data validation, process documentation and training activities as assigned. Adopt new processes, systems and controls and help identify where documentation or guidance requires clarification At least 2 years of experience relevant to order management or transaction processing Experience with sales or CRM,



software licensing and/or financial systems is advantageous Diligence in following due processes, documented controls and procedures Customer-focused, friendly and engaging, with curiosity and a continuous-improvement mindset A degree, diploma or certificate in Business Administration or a related discipline is advantageous but no essential This role is based in our Vancouver, BC office.

Given the global dispersion of the Global Sales Operations team, there may be a requirement to facilitate or attend calls and meetings across different time zones. Depending on the role and business need, occasional travel may also be required Our Commitment to Equity, Diversity, and Inclusion Our commitment to inclusiveness, equity, and accessibility is fundamental to who we are. If you require accommodation during our recruitment process, please let our Talent Acquisition team know.

Research underscores that some individuals, especially women and underrepresented groups, may hesitate to apply for roles if they don't meet every requirement. Our people – Working at Seequent means becoming part of a community of cooperative innovators with insatiable curiosity and a passion to make a difference. Our culture – At Seequent you’ll be encouraged to Find a Better Way, Think Customer, Collaborate Enthusiastically, Exceed Expectations and Take Ownership, no matter what role you’re in.

Our office hubs are fueled by barista-crafted coffee,games, table tennis, Lego, online trivia battles, and regular office team events. We like to celebrate our wins with cake too, lots of cake.

Benefits – Competitive salary, flexible working, a paid day each year to volunteer, an employee share purchase plan in most locations, rewards & recognition program, continuous learning and growth opportunities opportunities, internal engagement events, culture & wellbeing program, personal support resources.

📌 Global Sales Operations Specialist (Vancouver)
🏢 Seequent
📍 Vancouver