Elevate contact center operations with TELUS Digital as a Google UJET Specialist. Work remotely while leveraging your technical expertise in the Google UJET CCAIP platform to resolve issues and optimize configurations. This contract-based role demands a strong background in Google UJET, focusing on root cause analysis and technical issue resolution.

You will independently manage key components, collaborate with cross-functional teams, and enhance customer experience operations. Continuous improvement and documentation efforts are key parts of the role. Key Responsibilities:

- Perform root cause analysis on Google UJET platform issues
- Configure and maintain platform components like Routing & Queues
- Oversee callback configurations for optimal customer handling




- Lead agent setup and troubleshoot network issues
- Integrate Dialogflow with CCAIP and manage conversation design

Requirements:

- Proven expertise with Google UJET CCAIP platform
- Advanced troubleshooting skills in contact center environments
- Experience with telephony/network troubleshooting and queue management
- Hands-on experience with Dialogflow integration
- Solid communication skills and self-review abilities

Utilize your Google UJET expertise to drive impactful customer service improvements at TELUS Digital.

📌 Google UJET Specialist Remote Position (Toronto)
🏢 TELUS Digital
📍 Toronto