GDI) is a Montréal-based, public company of integrated omni-channel brands, designing and distributing accessible, trend-forward fashion for women since 1975. Our mission of "Empowering YOU to be YOU" is brought to life through the GARAGE and DYNAMITE banners and represents the consumer-centric core of GDI's long-standing success as a leading retailer in North America. Reporting to your Team Leader and Supervisor, as a GARAGE/ DYNAMITE Customer Relationship Ambassador, you are the voice of the brand.

Your mission is to create an unforgettable and personalized digital experience, building authentic, trust-worthy, and long-term relationships with our community while ensuring you are always one step ahead.

Digital Concierge : Deliver instant, elevated support across email and live chat, transforming simple interactions into a truly luxurious online experience. Handle service recovery, turning every challenge into a powerful loyalty moment with solutions that feel seamless, intentional, and distinctly VIP.

Experience Archivist : Keep every interaction documented with precision, ensuring the customer journey feels curated, not chaotic. E‑Comm Muse : Serve as the ultimate personal shopper, guiding customers with expert confidence through products, promotions, returns, shipments, and exchanges. Identify gaps, elevate processes and support upgrades that make our service feel smoother, smarter, and unmistakably premium.

Project Chameleon : Step into special initiatives with adaptability and finesse, bringing that "I've got this handled" energy wherever it's needed. Service‑Driven :



You're energized by helping people, resolving situations with calm confidence and turning challenges into solutions that make someone's experience memorable.

Clear & Confident Writer : Your written communication is polished, professional and easy to understand in both French & English. Team‑Minded : You collaborate naturally, support your peers and adapt quickly to whatever the day brings.

Flexible : Your schedule is available for work days, sometimes evenings, weekends, holidays and you're comfortable working 4 days onsite and 1 day from home. Strong computer skills come naturally to you and you navigate digital tools with ease. Customer‑Obsessed : With 1+ years of Contact Centre experience, you understand what exceptional experience looks like and you deliver it consistently.

Educated & Prepared : You hold a college‑level diploma (DEC, technical diploma, or equivalent).

Bonus Points : Experience in retail, sales, or e‑commerce customer experience gives you an extra edge. Access to learning and development programs designed to help you level up your career. A comprehensive compensation package that includes performance-driven bonuses

- A group retirement savings program with employer matching
- Adaptable group insurance with personalized coverage that meets your needs
- Exclusive private sample sales
- A flexible vacation policy
- GDI has been repeatedly voted one of Montréal's Top Employers and one of Canada's Top Employers for Young People. We are committed to employment equity.

📌 Groupe Dynamite Inc. Customer Service Representative - Contract (Montreal)
🏢 Groupe Dynamite
📍 Montreal