Group Sales Supervisor – Bilingual Sunwing Vacations Group is home to North America’s largest vacation brands, including leading Canadian leisure tour operators Sunwing Vacations and WestJet Vacations, as well as the growing U.based tour operator Vacation Express and the Group’s travel retail businesses SellOffVacations.Our culture is driven by our EPIC Values - Entrepreneurial, Passionate, Innovative and Customer-Centric - and our teams work together to deliver our purpose: “passionate people making vacation dreams come true.” Under Sunwing Vacations, we are looking for a Bilingual Group Sales Supervisor to join the Group Sales Team. In this role, you will ensure employees are properly trained and motivated to deliver exceptional service while being accountable for achieving group sales targets through a customer-centric approach. Reporting to the Group Sales Manager , this position is based in Laval, Quebec .

Permanent full time Schedule: 35 hours per week, with the possibility of overtime based on business needs Create and maintain a motivated, high-performing and highly customer-focused Group Sales Team. Provide ongoing training and coaching to Group Sales Representatives, Group Sales Agents and Group Sales Coordinators on processes, policies, customer service excellence and selling skills. Manage the performance of the Group Sales Team through regular monitoring of sales targets and feedback provided during team meetings and individual one-on-ones.

Ensure individual targets are achieved and address performance issues through coaching and support.



Provide structured performance management through regular and documented feedback to support employee development and success. Ensure calls, emails and other customer communication channels are responded to according to established service levels, both in terms of response time and quality.

Ensure quality control of the team’s group bookings. Communicate key performance barriers to the Manager or Director, including pricing issues, competitor promotions and process-related concerns. Handle and resolve escalated calls while providing coaching and support to Group Sales Agents and Representatives to minimize the number of escalations.

Minimum 1 year of sales and customer service experience. Bilingual in French and English, with excellent verbal and written communication skills. Demonstrated initiative and a commitment to customer service excellence.

Good working knowledge of Microsoft Office.

Experience with TTS or other reservation systems is considered an asset. TICO (Ontario) or OPC (Quebec) certification is considered an asset upon hiring. Great travel perks GoodLife corporate discount Opportunity to give back through our social responsibility initiatives We are also committed to employment equity and fostering an inclusive and accessible environment.

Diversity, Equity and Inclusion Diversity makes us EPIC . We have partnered with White Ribbon to support a survivor-centered and trauma-informed approach, with awareness and training programs across our divisions. Our programs support skill development, personal leadership and leadership development across teams.

📌 Groups - Supervisor, Group Sales (Laval)
🏢 Sunwing Vacations Group
📍 Laval