About Langham Hospitality Group A wholly-owned subsidiary of Great Eagle Holdings, Langham Hospitality Group (LHG) comprises a family of distinctive brands, including The Langham Hotels and Resorts, Cordis Hotels and Resorts, Eaton Workshop and Ying’nFlo. With over 40 hotels and residences in operation or development, LHG has a global footprint that extends across Asia, Europe, North America, Australasia and the Middle East. As Canada's largest hotel with 1,590 guest rooms, and the friendliest Hotel in Toronto, the Chelsea Hotel, Toronto, is centrally located and just steps from the city's best shopping districts, world-class theatres, vibrant nightlife, and exciting attractions.

A full-service urban resort, the Chelsea Hotel has room types to suit everyone, and the hotel offers different dining options, separate adult and family recreation areas and pools – including the "Corkscrew" - downtown Toronto's only indoor waterslide. As a premier family destination, the hotel offers a full range of services including the Family Fun Zone, Kid Centre and Club 33 Teen Lounge.

The Chelsea

Hotel, Toronto is an independent property as part of the Langham Hospitality Group’s international portfolio of hotels and resorts. The Chelsea is proud to be honoured with the Accessible Tourism Award with the Travel Industry Association of Ontario and the Humanitarian Award with the Hotel Association of Canada.

The Guest Service

Agent complete all guest check-ins and check outs according to Chelsea procedures and to the guest satisfaction. Must have an excellent working knowledge of the current computer systems and room types, and be able to follow all credit procedures.



Must be well informed of the hotel services and pass that information on to the guests.

Promote up selling Hotel facilities to the guests. Ensure all charges made by guest are correctly posted on room accounts. (i.e. laundry, parking, ticket service charge, etc). Follow up on guest complaints and special requests.

Answer any guest or visitor questions or direct them to someone that can assist them. Complete the settlement of all outstanding accounts from departed guest. Adhere to and comply with all safety regulations when handling hazardous materials according to MSDS.

Be fully aware of fire and emergency procedures and your role therein.

Follow

Chelsea grooming policy. Academic and Working Qualifications Previous Guest Service experience. Previous experience with a Hotel Property Management System. Previous hotel experience an asset. Computer skills required.

Aware of city tourist attractions, local business’, able to give directions, etc. SMART SERVE certificate an asset. Available to work a variety of shifts including nights and weekends. Fluency in English a must and additional languages an asset.

Ability to work a variety of shifts. Ability to use standard computer equipment.

The Chelsea

Hotel, Toronto is committed to providing a fair and equitable work setting and encourages applications from qualified women, men, visible minorities, aboriginal peoples and persons with disabilities. As per the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA), Chelsea Hotel, Toronto will accommodate the needs of applicants with disabilities throughout all stages of the selection process.

📌 Guest Services Agent FT - Chelsea Hotel - Toronto
🏢 Careers - Langham Hospitality Group
📍 Toronto