We work and play in Canada’s most beautiful playground, Banff National Park, and you can too. If you want to be part of making our guests’ ski experience unforgettable and think a winter season skiing and riding on the best powder in the Rockies would be great too, then read on for more information… The E-Commerce Coordinator ensures the proper sales processing of all e-commerce sales by the respective department at Sunshine Village, along with assisting Guest Services with operational daily duties. This involves a high level of inter-departmental coordination and systems knowledge, with a strong emphasis on providing excellent customer service.

As the E-Commerce Coordinator, you will have the opportunity to deliver on your exceptional guest experiences. Your fun, friendly and professional attitude will allow you to respond to all related inquiries (by phone, email or in person) in an engaging way that builds relationships and makes everyone feel welcome. In this role,



you will have the opportunity to work as part of a highly significant team, supporting the effective day-to-day operations in both Guest Services and the E-Commerce role.

Oversee the administration of all e-commerce

- Oversee and manage the “E-Commerce” email inbox
- Oversee the “Guest Services” email inbox
- Handle all customer inquiries and issues, including all refund and escalation requests
- Assist guests with their season pass purchases in both E-Commerce and Guest Services by providing your thorough understanding of Banff Sunshine’s season products
- Assist guests with their day ticket purchases in Guest Services and Ticket Windows when needed by providing your thorough understanding of Banff Sunshine’s day products
- Administrative tasks such as filing, organizing the lost and found room & general office cleaning;

📌 Guest Services E-commerce Coordinator (Banff)
🏢 The Job Resource Centre
📍 Banff