Join Aloft Montreal Airport as a full-time Guest Service Supervisor and bring your vibrant energy to our guest interactions. Be a key player in creating memorable experiences and a welcoming environment. In this supervisory role, you will manage day-to-day operations of the front office, ensuring each guest feels valued and attended to.

Collaborating closely with the Guest Service Manager, your focus will be on team training, customer satisfaction, and operational efficiency. You will play a pivotal part in bridging communication among hotel departments. Key Responsibilities:

- Act as a role model for the service vision and standards
- Handle guest check-ins/check-outs and payment processing
- Oversee training for front office staff on protocols
- Foster collaboration between different hotel departments
- Respond to and resolve guest concerns effectively Requirements:
- Supervisory experience in customer service preferred
- Robust communication and team interaction skills
- Familiarity with Opera and Maestro systems
- Flexibility to work shifts, including weekends and holidays
- Ability to maintain composure in stressful situations Be the face of hospitality and elevate the Aloft guest experience in Montreal.

📌 Guest Services Manager (Full Time) (Montreal)
🏢 Silver Hotel Group
📍 Montreal