Team Lead, Guest Services Guest Services Manager, Guest Services Full Time / Permanent / Hourly We offer a professional atmosphere, fantastic growth opportunities, unlimited outdoor recreation, an inspiring setting, and many unique employee privileges. We foster a work workplace where diversity is valued, quality of life is enhanced, and individual aspirations are fulfilled. Applicants who thrive in a positive atmosphere where service excellence is top priority are encourages to apply.

This position will be working in our Guest Services Department.

The Team

Lead will assist Supervisors and Managers with day-to-day operations of the Guest Services team.

The Team

Lead will also be the first point of contact for Guest Service Representatives. Creating high levels of guest satisfaction through dedication to customer service in all guest interactions. Acting as a liaison between guests and staff with other departments and assisting other departments with technical issues regarding systems.

Completing required guest service reports and projects as requested by management. Coordinating day to day operations of Guest Services, Ticket Centre, Shuttle Bus, Call Center, Alpine Guest Services, and Mountain Host Program. Assisting with scheduling, training, and provide support with supervision of staff.

Working as a liaison with Retail team to ensure stock and inventory is up to date and orderly in Essentials retail outlet.

The Team

Lead will supervise the Guest Services Representatives on shift in the absence of the Guest Service Supervisors. Minimum 3 years customer service experience required Experience with Siriusware POS systems, Microsoft Word, Excel, and PowerPoint required.

Experience with staff training and supervision. Must have the ability to multi-task, be detail-oriented,



and be able to problem solve in order to effectively deal with internal and external customers. Must possess a positive and upbeat personality with a desire to deliver outstanding customer sales and service to our guests, while continuing to motivate and lead fellow staff.

Proficiency with telephone, switchboard, and radio dispatch operations. Must have flexible schedule and be available evenings and weekends (shift work required).

Free Seasonal Access Pass

Discounts at the resort's restaurants, retail, and rental outlets Referral Bonus Program Public Transit subsidies Free or discounted lift tickets at many other resorts (winter/summer) Access to free Employee and Family Assistance Program Excellent training and professional development Northland Properties friends and family discounts program including hotels, restaurants, and recreation. Full-time, year-round positions are also eligible for these: Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans RRSP matching plan after 6 months service Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

At Northland

Properties, we are committed to building a network of talented professionals who can help to provide exceptional hospitality experiences. As an equal opportunity employer, we are constantly seeking motivated and enthusiastic individuals to join us in various fields, including Construction, Finance, IT, HR, Marketing, and Support Center. To join our dedicated team and be a part of our thriving hospitality community, explore the exciting career opportunities available at #

📌 Guest Services Team Lead (Full Time Permanent) (Vancouver)
🏢 Kibbi Technologies
📍 Vancouver