U of T Bookstore, Scarborough Campus Floor Managing / Store Operations Core responsibilities involve supporting the Scarborough Store Manager in execution of store operations, including the following: Support the Floor staff and Floor leads with guidance and direction Excel in retail operations with a focus on productivity and customer service Maintain a well merchandised and visually appealing store with correct inventory levels Plan and execute peak time store operations with high customer satisfaction Acquire, onboard, train, schedule and discipline PT staff in accordance with the policies of the University of Toronto Press.

Customer Service

Lead the customer service floor teams to deliver first class customer service. The assistant manager must support execution and training of customer service policies and procedures.

The Customer Experience

Manager will be driving the execution, implementation and ongoing management of displays, visual merchandising, customer service/selling, and replenishment of the stock on the sales floor. Part of the role is to develop positive relations between the Bookstore and UofT campus faculty, staff, students and administration, which will involve attending events on behalf of the store.

The Customer Experience

Manager will lead customer communication regarding customer enquires including textbook buybacks The Customer Experience Manager will assist and oversee e-commerce customer service during peak times. Monitors all retail locations and proactively requests improvements to ensure the safety of all retail team members and customers & participates as a Management Rep on the JHSC University/College degree, or an equivalent education and work experience At least 5 years of retail experience,



which includes three years of management experience Sales & Marketing experience is considered an asset Must have current knowledge and experience of store management and trends within retail business.

Experience in leading multifunctional store team. Ability to analyze numbers and create and implement action plans based on analysis. Energetic with a positive attitude and outstanding customer service skills.

A certain amount of overtime will be required from time to time, especially during peak periods. The working hours are based 7 day retail operations hours and therefore weekend and evening work is required. The University of Toronto Press (UTP) is one of the largest university presses in North America, publishing landmark scholarship since 1901.

Each year UTP releases over 250 new scholarly, course, and general interest books in print, audio and ebook formats, and over 80 journals. In addition, UTP manages the distribution for over 250 publishers and imprints in Canada, the US, and around the world, with warehouses in Toronto, Ontario and Buffalo, New York. UTP also runs the University of Toronto Bookstores across the three main campuses, serving over 100,000 students and 16,500 faculty.

As the leading university press in Canada and one of the largest in North America, we acknowledge our role and responsibility in effecting positive change. With this, we seek to continuously improve the diversity and representation of our publications and the clients we represent, as well as within the makeup of our organization. With strong commitment from leadership, we are collectively bringing forward change across the organization, both within our company culture and in our publishing, distribution, and retail endeavours.

The University of Toronto Press encourages applications from all qualified candidates. #

📌 Head of Client Experience (Toronto)
🏢 University of Toronto Press
📍 Toronto