We’re building a relationship-oriented bank for the modern world.

The Talent Acquisition

Operations team helps shape the experiences, processes, and practices that support our hiring strategy across CIBC. As a Manager, Candidate Care and Talent Acquisition Operations, you’ll lead three key areas of this role: people leadership for the Candidate Care Specialist team, training and change enablement for the broader Talent Acquisition (TA) function, and process improvement across TA operations. You’ll coach and support the Candidate Care team, manage escalations, and use reporting and insights to improve team capacity, service quality, and the overall candidate experience.

You’ll also oversee training resources and documentation for the broader recruitment team by developing explicit materials such as quick reference guides (QRGs), process documents, and communications that support Talent Acquisition operations. In addition, you’ll help drive change management and continuous improvement initiatives that strengthen operational effectiveness across the TA function. You’ll have the flexibility to manage your work activities within a hybrid work arrangement where you’ll spend 1-3 days per week on-site, while other days will be remote.

Lead and support the Candidate Care Specialist team by providing coaching, direction, and day-to-day guidance. Manage escalations, remove barriers, and help the team deliver a consistent, high-quality candidate experience. Lead reporting for the Candidate Care function by analyzing capacity, service levels, process quality, and performance trends.

Operational training and resources :



Manage operational training for the broader TA team by designing, coordinating, and delivering training related to new and updated processes, tools, and procedures. Create, maintain, and improve supporting resources such as QRGs, process documents, training materials, and team communications to ensure they are accurate, accessible, and aligned to operational requirements.

Operational change management: Support operational change initiatives across TA by developing communications, training, and implementation support for new processes, tools, and procedures. Help teams understand and adopt changes effectively so they can be applied consistently in day-to-day operations.

Process improvement and innovation: Identify and implement opportunities to improve workflows, strengthen controls, and simplify how work gets done across the Candidate Care team and the broader TA function. Explore opportunities to leverage automation, artificial intelligence, and other innovative solutions to improve efficiency, scalability, and the candidate experience.

Relationship management: You can demonstrate experience in talent acquisition operations or process improvement.



You bring strong experience supporting recruitment or talent functions, with the ability to balance day-to-day operational leadership and longer-term improvement initiatives. It’s an asset if you have experience with Workday from a Talent Acquisition perspective.

You have experience providing coaching and hands on support to meet team goals. Your critical thinking skills help to inform your decision making. You give meaning to data. You can demonstrate experience in training delivery, change management, process documentation, and reporting tools.

We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise. You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency). We use artificial intelligence tools during the recruitment process.

Business

Effectiveness, Coaching, Communication, Cross-Functional Teamwork, Long Term Planning, Manage Resources, People Leadership, People Management, Process Improvement Management, Process Improvements, Project Management, Recruiting Strategies, Training and Development #

📌 Head of Operations & Business Management (Toronto)
🏢 CIBC
📍 Toronto