Spring Financial is a Canadian financial technology company focused on making every day financial services simpler, faster, and more accessible. We build technology that helps Canadians build credit, save money, and access lending products without unnecessary friction. Our platforms allow customers to apply and manage their finances online, by text, or over the phone, making the experience convenient and flexible.

Since launching in 2014, Spring has grown into one of Canada's largest fintechs, with over 250,000+ product originations across credit-building products, personal lending, and mortgage solutions. We give people ownership, trust them to make decisions, and focus on building systems that scale reliably. If you're interested in working on real-world fintech platforms used by hundreds of thousands of Canadians, Spring offers the opportunity to make a tangible impact through well-built technology.

NOTE: This is a full-time, permanent, hybrid position in downtown Vancouver. 3 set days in the office and 2 WFH. Every loan we make passes through them, and the quality of those decisions drives our credit performance, our customer experience, and our ability to scale. It carries legacy logic that runs live loan decisions today and needs careful maintenance, and it carries the net-new automation work that will replace the manual process.

Automating underwriting is a data and AI problem as much as a product problem. You will use AI tools in your own workflow to accelerate discovery, synthesize customer and operational feedback, and benchmark competitors,



and you will validate every output before it reaches a stakeholder. You will build a strong command of Spring's business model, our credit and risk framework, our customer personas, and the internal systems that support underwriting and originations.

That context is the basis for your prioritization decisions and for the product narratives you use to align engineering, credit, risk, operations, and leadership. Maintain a defensible priority order tied to business goals, credit and risk constraints, team capacity, and documented trade-offs. Drive the shift from manual to automated.

Design new APIs following Spring's domain modeling approach, invoke and test API calls directly, and catch integration issues before they reach QA. Test your own product end-to-end. Walk loan journeys from application through decision to origination, validate that what shipped matches what was intended, and manage issue tracking across engineering, QA, credit, risk, and operations to drive work to resolution.

Include acceptance criteria, edge cases, API and data notes, validation plans, and rollout considerations. Because these changes touch live credit decisions, you own go/no-go criteria, feature flags, phasing,



and rollback plans. Coordinate across credit, risk, engineering, design, QA, and operations, and resolve priority conflicts rather than letting ambiguity drag.

Draw on user feedback, support patterns, operational metrics, and competitive benchmarks, and synthesize them into roadmap decisions. Find AI product opportunities. Identify where AI can improve decision quality, automation, or operational productivity, with credible rationale for each.

Demonstrated ability to own a product roadmap and lead cross-functional delivery with independently defensible prioritization decisions. Able to design APIs aligned with an architectural modeling approach, invoke and test API calls directly, and contribute meaningfully to API contract and data model decisions. Technical fluency.

Experience running alignment sessions that produce documented decisions across business, engineering, design, QA, credit, risk, and operations. Sensitive-data discipline.

Experience shipping features that handle sensitive financial or customer data with appropriate security and compliance controls. AI fluency. Proven use of AI tools for discovery, research, and identifying product opportunities.

Competitive annual salary ranging from $100,000 to $120,000, reflective of experience and impact. Comprehensive advantages package, including extended health, dental, and vision coverage - with 100% of monthly premiums covered by the Spring. GRSP matching program to support your long-term financial goals.

📌 Head of Product, Technical (Vancouver)
🏢 Spring Financial
📍 Vancouver