The Technical Services Supervisor is responsible for management and administration of all technical services that support the Library's delivery of services and resources to its users, including systems support, acquisitions of material in all formats, and cataloguing of material in all formats. Additional responsibilities include budget input, overseeing acquisitions and inter-library loan, providing coverage at the Borrower Services desk, supervising library technicians SirsiDynix Symphony Integrated Library System and Electronic Management System EBSCO Discovery System, EBSCOAdmin, and EBSCO databases Other library hardware and software Consult with internal TWU IT and vendor support as needed. Create and maintain bibliographic/metadata records for materials in a range of formats (ex. print, electronic, special collections, audiovisual material), using current bibliographic standards and standard bibliographic utilities.

Manage, configure, and maintains metadata (e.g., bibliographic records, authority records, other non-MARC metadata) for access to materials in all formats in the library catalogue, discovery layer, link resolver, institutional repository, and other discovery tools. Creates policies and documentation for cataloguing and metadata systems and workflows. Liaison with third-party metadata vendors and contractors.

Oversee acquisition of all library material: Print and electronic books using library acquisition software (ex, GOBI) or through direct purchase (ex. online retailers, from publisher). Manage approval plans and mediated purchasing (ex.

Provides Borrower

Services back-up coverage 2 days per week and as needed (ex. covering illness, vacation.). Supervision ~ Supervise other library technicians, clerks, and student workers in technical services, including annual performance reviews. Provide input to library procedures and policies, especially in the technical services area. Library staff and student workers,



TWU IT department. Bachelor’s degree or diploma in a related discipline an asset (e.g.

Computer

Science) or an equivalent combination of education, training and experience. Three to five years relevant experience in a library setting, including at least two years in a systems environment and/or Technical Services, or an equivalent combination of training and experience. Must demonstrate both aptitude and interest in systems, technology and technical services related work.

Thorough understanding of library services, collections, technologies and resources Solid knowledge of current integrated library systems and bibliographic discovery layers, software and platforms (ILS, discovery tools, link resolvers, collection management software etc.). Solid knowledge of core library functions and the interrelated workflows between departments, especially in Technical Services. Knowledge of relevant electronic databases and online resources.

Knowledge of cataloguing in an academic library environment with and understanding of workflows and processes.

Experience with biblical/theological material is an asset. Competence with computer applications generally used in a business environment, such as Office365. Strong leadership and time management skills. Evening and weekend work may be necessary.

Personal

Driven and inspired by the idea of positively impacting the various marketplaces of life through the development of godly Christian leaders by serving the Trinity Western University community.



A dedicated and mature evangelical Christian with an earnest desire to serve in family, church, work, and community. Act in a manner that exemplifies Jesus Christ in all on and off-campus contacts thereby living out the servant leadership mission of the university and contributing effectively towards achieving the institutional and Kingdom goals of the organization.

A comprehensive benefits package which includes extended health, dental, and insurance and an RRSP matching program. Annual statutory holidays (14) with generous vacation accruement.

Tuition

Benefit for TWU undergraduate and graduate level courses to enhance knowledge and professional competency. Torch tuition scholarship for dependents of eligible employees attending TWU. Free access to TWU’s fitness/gym facilities and the Norma Marion Alloway Library.

Discounts and perks for the on-site Trinity Western Outfitters Campus Store and coffee shops, as well as shops and restaurants in Fort Langley. counselling, sick days, personal days, and health/wellness spending account). Special community events throughout the year. Employee and Family Assistance Plan (EFAP).

A positive Christian fellowship workplace.

Trinity Western

University encourages applications from all eligible candidates who are able to commit to the University’s mission, values, and Christian identity as articulated in its Statement of Faith and Community Covenant. We are committed to an ethic of inclusion and to the equal treatment of all persons without discrimination in accordance with human rights law. We particularly invite applications from indigenous people, women, persons with disabilities, and visible minorities. however, Canadians and permanent residents will be given priority.

Persons with disabilities who anticipate needing accommodations during the application process should contact People & Culture.

📌 Head of Technical/Customer Support (remote) (Langley)
🏢 TWU group
📍 Langley