Reports to: General Manager

Job Status: Ongoing Full-Time (Onsite)

Location: 101 Manning Road Whitby, ON L1N 9M2

Compensation: $60,000 – $70,000 annually

Start Date: As soon as possible

Your Day-to-Day

Resident Care Coordination & Documentation:

- Develop, maintain, and update individualized Personal Service Plans (PSPs) in compliance with ON Assisted Living regulations
- Conduct comprehensive move-in assessments and ongoing reassessments based on health changes or incidents
- Maintain accurate Electronic Health Records (EHR) ensuring confidentiality and data integrity
- Track and manage reportable incidents in alignment with Health Authority requirements
- Coordinate hospital discharges and ensure smooth, safe transitions into the community

Regulatory Liaison:
- Act as the primary contact regarding inspections, licensing, and compliance
- Ensure all care practices meet the Community Care and Assisted Living Act and provincial standards
- Prepare and submit reports, incident notifications, and corrective action plans
- Lead internal audits and maintain ongoing regulatory readiness

Resident & Family Communication:
- Communicate effectively with residents and families
- Lead family care conferences and provide updates on resident health and care plans
- Offer culturally sensitive support and interpretation for residents and families
- Address concerns related to health, wellness, and care services with empathy and professionalism

Staff Training & Development:
- Develop and deliver training on PSPs, incident reporting, EHR documentation, infection control, and emergency procedures
- Ensure staff maintain required certifications and competencies
- Mentor and support care staff to promote a consistent, resident-centered approach
- Identify training needs and support ongoing professional development

Wellness Program Leadership:




- Design and implement health and wellness programs aligned with resident needs
- Coordinate events, workshops, and wellness initiatives
- Collaborate with Recreation, Dining, and external partners to enhance programming
- Monitor and evaluate program effectiveness and resident engagement

Measurement, Reporting & Continuous Improvement:
- Establish and monitor KPIs related to care quality, documentation, and wellness outcomes
- Analyze resident feedback and health data to drive improvements
- Prepare reports for leadership on care performance and compliance
- Participate in committees and cross-functional initiatives to enhance services

What You Bring to the Table:

- Diploma or certificate in Health Care Administration, Gerontology, Community Support Work, or a related field (Bachelor’s degree is an asset)
- LPN License in Ontario (required)
- Minimum 3 years of experience in assisted living, long-term care, or a related seniors’ care workplace
- Proven ON care revenue experience
- Strong experience with PSPs, resident assessments, incident reporting, and regulatory compliance in ON
- Familiarity with Health Authority processes and Assisted Living regulations
- Experience with Electronic Health Records (EHR) systems and Microsoft Office

Nice to Have:

- Certifications in gerontology, dementia care, or First Aid/CPR
- Experience working with hospital discharge teams and external healthcare partners
- Strong leadership and staff training experience

Skills & Abilities:

- Excellent interpersonal and communication skills with a compassionate, resident-focused approach
- Strong organizational skills and attention to detail in documentation
- Ability to manage multiple priorities in a fast-paced environment
- Analytical mindset with a focus on continuous improvement
- Flexible and adaptable to occasional evenings or weekends
- Commitment to dignity, respect, and person-centered care

📌 Health and Wellness Manager (Whitby)
🏢 Colonial Retirement
📍 Whitby