At Yardstick Technologies, we excel in delivering top-notch solutions while simplifying complex challenges. We listen to our clients and team members, care about your growth, and celebrate every success together.

Yardstick

Technologies, founded in 2008, leads IT outsourcing for small and medium businesses in Western Canada. We help businesses make smart technology decisions to further their strategies. Our fixed-fee services include managed IT solutions, cloud computing, Backup and Disaster Recovery, IT strategy, and consulting.

We believe technology should help your business “WIN” and be part of a greater vision. Many small businesses trust us as their IT partner. As a Service Desk Analyst - Tier 2, you will be responsible for delivering a positive customer experience by ensuring that client service level commitments are completely met or exceeded.

You will take pride in prioritizing and closing service tickets within the service team while maintaining high client satisfaction by resolving most issues escalated to you. Manage service tickets and provide resolution for escalated service tickets within our processes. Manage personal service ticket queue,



ensuring service requests are resolved with proper ticket prioritization and management.

Work with vendors to complete service requests. Understand and follow Yardstick service operational standards, processes, and best practices. Participate in a rotating on-call schedule. Complete training and certifications required.

May need to travel up to 20%. Post-secondary education in Information Technology. ~2+ years of experience working within IT. ~2+ years of experience working with Windows Server Technologies. ~2+ years of experience working in a help desk setting. ~ Proven track record of providing excellent customer service and troubleshooting solutions in a busy environment. ~ We love people who can use AI to work smarter and improve outcomes. Ability to lift heavy IT equipment including but not limited to desktops, printers, workstations, and UPS etc.

Competitive

Salaries. ~ Comprehensive Health, Dental, and Vision Insurance. ~ Retirement Savings Plan with up to 3% Company Matching. ~3 Weeks of Paid Time Off Annually, plus 11 Days Off on Alberta Holidays. ~

📌 Help Desk Technician with remote support (Edmonton)
🏢 yardsticktechnologies
📍 Edmonton