Enhance your IT client services career as a Help Desk Technician with the City of Thunder Bay. This position supports Corporately-managed software and IT training while maintaining communication excellence. You will assist clients with Tier 1 support, collaborate with CIT partners to resolve issues, and document all resolutions in the Call Management System.

Under the guidance of the Help Desk Analyst II, you will ensure service standards are met while providing timely communication with clients about their queries. Key Responsibilities:

- Resolve Tier 1 support calls effectively
- Document and manage client support communications
- Ensure adherence to service delivery standards
- Perform backup media processes and logging
- Deliver basic IT training materials and sessions

Requirements:

- Degree or diploma in computer science or equivalent
- Excellent oral and written communication skills
- Proven problem-solving and analytical abilities
- Familiarity with desktop software and applications
- Must have shift work flexibility and provide transportation

Elevate your IT support skills by providing exceptional client service and technical assistance to the City of Thunder Bay.

📌 Help Desk Technician at City of Thunder Bay (Ontario)
🏢 City of Thunder Bay
📍 Ontario