Help Support Technician (Edmonton)

Help Support Technician (Edmonton)

03 Oct
|
PCL Constructors
|
Edmonton

03 Oct

PCL Constructors

Edmonton

Technical Solutions Analyst (14341) part of the PCL Family of Companies (PCL), we don't just build projects -- we build opportunities, careers and communities. We are 100% employee-owned, every employee has a stake in our success, and that shared commitment drives how we work, grow and lead in the construction industry. We're a team of builders who care deeply about what we create and who we build with.

We are not only shaping the future of construction, we are also committed to shaping the future of your career. PCL's total rewards are designed to support your growth, well-being and future success -- because when you succeed, we all do. Employee ownership opportunities that build long-term value Annual discretionary performance bonuses RRSP, TFSA, Pension Contribution Options Flexible medical, dental and vision benefits Prescription drug coverage and virtual care services Life, AD&D; and disability insurance Paid parental leave and family care support Health and lifestyle spending account options Mental health and wellness support, including Employee Assistance Programs Access to world-class training through PCL's College of Construction and career development courses Here's how a Technical Solutions Analyst for PCL Constructors Inc. within Edmonton NAHQ contributes to our team: Understand Time Entry and Payroll systems requirements, strategies, best practices, processes and business outcomes Lead workshops and build consensus with stakeholders and subject matter experts across multiple business units Design intuitive user experiences and software features using wireframes and mockups, and collaborate with stakeholders to validate solutions that support business processes and drive user adoption Create and manage product backlogs, user stories,



acceptance criteria, and development work items using Azure DevOps Coordinate User Acceptance Testing, track issues, and obtain user signoff Develop training materials Conduct training rollouts to internal client groups Provide robust, customer centric support to all users Use AI to ensure all responsibilities listed above are done as efficiently as possible Knowledge and practical experience with custom software design, software implementations, software development lifecycle methodologies, business process re-engineering, and organizational change management Post-secondary education in information systems, information technology, computing science, engineering or a related field is required Minimum of 5 years of business analysis experience is required Experience using Figma (or equivalent) to create and validate user interface designs is considered an asset Experience using Azure DevOps or similar work tracking systems to manage user stories, backlogs, and development activities.

Comfortable working with high profile, aggressive project schedules Able to develop creative solutions to meet customer needs for company-wide processes and software Demonstrated relationship building skills with diverse stakeholder groups A positive attitude with a passion and commitment to project success Experience with Time Entry and Payroll systems is considered an asset PCL projects are where life happens, where communities connect, careers begin, and progress is made. Regardless of the type of project, we are building something bigger: a future that's inclusive, resilient and full of opportunity. This recruitment process does not involve the use of artificial intelligence (AI) to screen, assess, or select applicants.

Edmonton, Alberta (Corporate) #

📌 Help Support Technician (Edmonton)
🏢 PCL Constructors
📍 Edmonton

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