About Compugen Compugen is Canada's largest privately-owned Technology Ally. To innovate industries, transform businesses, connect communities, and drive meaningful change, we must think bigger, reach broader, and act bolder. Through knowledge, curiosity, and collaboration, Compugen helps organizations delivering experience by design.

Our Culture We are a human-centered culture where we prioritize your well-being and are invested in helping you reach your fullest potential. We're not only focused on achieving our goals — we're dedicated to helping you achieve yours. Provide helpdesk support services to end users, including device and software application troubleshooting over the phone, through email and web support.

Identify and resolve Level 1 technical issues with hardware and installed applications on various devices.

Assist customers with transparent communication and step-by-step solutions.

Collect, organize and maintain a problems and solution log for use by other Technical Support Representatives.

Develop, implement,



and/or participate in the preparation of knowledge base articles and/or documentation for Service Desk use; Be available to work rotating schedules which include evenings (up to 8pm), weekends and holidays. Skills & Qualifications: 1 year of experience in a technical support role within call-centre environment Experience using an online ticketing system Exceptional customer service and communication skills Post-Secondary education within technology is preferred A+ certification is an asset What Compugen Offers You: Exciting, fast-paced challenging work environment A culture where authenticity and diversity are valued Professional development Participation in Women in Technology Network Opportunities to give back to our local communities Collaborative supportive team members Remote work/hybrid work options * Work/life flexibility Equity Statement At Compugen, we are committed to diversity, equity and inclusion. We actively recruit from all groups, including women, Indigenous people, persons with disabilities and members of visible minorities.

📌 Helpdesk Support Analyst- 12 Month Contract (Surrey)
🏢 Compugen
📍 Surrey