About the Role

Castle Property Host is a vacation rental management company managing properties across Canada and the United States.

We are looking for a Hospitality & Client Relations Coordinator to join our Toronto team. This position is ideal for someone with experience in hotels, hospitality, guest relations, front desk operations, reservations, customer service, or property management who is interested in transitioning into a client-facing property management and account management role.

Previous Account Manager experience is not required. We are looking for someone with strong hospitality experience, excellent communication skills, and the ability to manage client relationships and operational issues. Training on our vacation rental systems and account management processes will be provided.

What You’ll Do

- Communicate with property owners and provide professional, timely support.
- Assist with the day-to-day management of vacation rental properties.
- Handle owner questions, concerns, requests, and follow-ups.
- Coordinate with Guest Services, Cleaning, Maintenance, Listing, and Operations teams.
- Follow up on property issues and ensure matters are resolved efficiently.
- Assist with new property onboarding and listing setup.
- Monitor property performance, guest experience, and operational issues.
- Support pricing and revenue management reviews.
- Maintain accurate property records, owner notes, and internal documentation.
- Prepare updates and reports for property owners.
- Participate in owner meetings and internal team meetings.




- Develop toward independently managing a portfolio of property owners.

Who We’re Looking For
- 2+ years of experience in hospitality, hotels, guest relations, front desk, reservations, customer service, property management, or a similar client-facing role.
- Strong spoken and written English communication skills.
- Comfortable communicating professionally with clients by phone, email, and in meetings.
- Experience handling guest complaints, service recovery, or difficult customer situations.
- Strong problem-solving and follow-up skills.
- Organized and able to manage multiple priorities at the same time.
- Detail-oriented, responsible, and comfortable taking ownership of assigned tasks.
- Comfortable learning new software and technology.
- Experience with Airbnb, Vrbo, Booking.com, hotel PMS systems, OTAs, or vacation rentals is an asset but not required.
- Mandarin Chinese is an asset.
- Post-secondary education in Hospitality, Tourism, Business, or a related field is an asset.

Why Join Castle?
- Prospect to transition from traditional hospitality into property management and account management
- Training in vacation rental operations, revenue management, and property management systems
- Work directly with property owners and develop professional client management experience
- Career progression toward an Account Manager position
- Exposure to properties and clients across Canada and the United States
- Growing international property management team

职位类型：全职 薪资： $42,000.00至$50,000.00（每年 ）

工作语言:

- 中文 (首选)

Work Location: 现场办公

📌 Hospitality & Client Relations Coordinator (Markham)
🏢 Castle property host
📍 Markham