Position Type: Seasonal Full-time, Seasonal Part-time Reports To: Red Mountain Resort Lodging (RMRL) Director and Head Housekeeper The Guest Services Agent is a key member of our front-line team and serves as a primary point of contact for guests throughout their stay. This role is responsible for the day-to-day operation of the front desk and reception area, including reservations, guest arrivals and departures, concierge services, payments, telephone inquiries, and general resort information.

The Guest Services

Agent helps guide each reservation from start to finish - from the initial inquiry and booking, through payment and check-in, to check-out and follow-up. The role also involves coordinating closely with Housekeeping, Maintenance, and other departments to ensure properties are prepared and guest needs are addressed promptly. There are both full time and part time opportunities available and is an excellent position for someone who enjoys hospitality, problem-solving, organization, and working in a agile resort environment.

Guest

Services & Front Desk Serve as a primary point of contact for guests before, during, and after their stay. Welcome and assist guests upon arrival and provide a professional and friendly check-in experience. Manage reservations and assist guests throughout the booking process.

Provide accurate quotes and clearly communicate rates, policies, availability, and booking details. Respond to incoming telephone calls, emails, and guest inquiries in a timely and professional manner.



Provide concierge services and knowledgeable information about the resort, accommodations, local amenities, and recreational opportunities.

Assist with guest requests, concerns, and problem-solving to ensure a positive guest experience. Monitor and distribute rental bookings among units as efficiently and evenly as possible, where appropriate. Maintain accurate records and complete general administrative and office duties.

Property & Operations Coordinate with Housekeeping to ensure units are prepared for arriving guests. Communicate last-minute reservation changes, arrivals, and departures to the Housekeeping Manager and housekeeping team. In conjunction with the Housekeeping Supervisor, ensure units are inspected following each check-out for damage, maintenance requirements, and inventory.

Report and coordinate minor maintenance and repairs to ensure units remain safe, functional, and guest-ready. Assist the Housekeeping team during high-volume periods and busy turnover days. Maintain clear and effective communication between Guest Services, Housekeeping, Maintenance, and other departments.

Perform other duties as assigned to support the overall operation. Previous front desk, guest services, hospitality, or clerical experience;

experience in accommodation or resort operations is an asset. A qualified, friendly, and solutions-oriented approach to guest service.

Experience with Guesty or other accommodation/property management software is an asset. The ability to manage multiple priorities in a busy, fast-paced environment.

📌 Hotel Guest Service Agent Part Time (Rossland)
🏢 ISS Facility Services
📍 Rossland