The Housing Caseworker renders direct casework and conducts assigned group work to assist clients within The Salvation Army—Crossroads Residential Services policies and programs.

The Housing

Caseworker also provides supervision and support for clients at Crossroads Transitional Living programs and is part of the Case Management Team for Crossroads Residential Services.Casework Accountabilities & Client Support • Under the direction of the Director of Housing Services or designate, works with clients in exploring and maintaining suitable, appropriate, and affordable housing options (housing stabilization and eviction prevention focus).

- Develop a realistic and well-documented case plan with the clients, focusing on barriers to housing, SMART goals, early eviction prevention, and community referrals and supports.
- Builds relationships with community property management companies and private landlords to support the clients and the program. This work includes, among other things, being informed and exploring the rental market, advocating and being a liaison for clients, connecting clients with potential landlords and supporting both parties with the goal of successful housing, viewing potential rental options, etc.
- Supports property management companies and clients with rental applications and tenancy issues due to behavioural matters and clients’ barriers to stable housing.
- Supports clients transitioning from the shelter into the transitional living program (e.g., tour of the building, intake forms, explanation of program guidelines and expectations, service agreement).
- Orientates clients with the building rules and regulations (as defined by the property management companies or Crossroads programs).
- Completes discharge processes when clients are discharged from the transitional living programs (discharge form, exit survey, follow-up plan).
- Casework duties, including analysis of data, formulation of housing stabilization plans and supports (in consistency with The Salvation Army - Crossroads Residential Services policies), identifying barriers and supporting clients to achieve safe, realistic, and reasonable goals, provision of ongoing support and community referrals, interpersonal conflict resolution, advocacy services, early eviction prevention plans, among others.
- Ensures the psychological needs of residents are being met through programming, individual counselling, etc.
- May chair monthly (or as needed) planning meetings for clients and other support workers.
- Plan and conduct monthly house meetings with residents.
- May support clients with appointments (medical, counselling, etc.).
- Supports residents in gaining life skills by ensuring they follow up with their chores.
- Provides statistical and evaluative information to management and funders.
- Supports the efforts made to meet the client’s spiritual needs and cultural practice by working with the Spiritual Care team.
- In coordination with the Spiritual Care team, may support and planning,



development and delivery of social enterprise projects with residents.
- Meets and interviews clients to complete intakes, develop case plans and establish goals, monitor progress, and provide ongoing support.
- Conducts regular wellness checks, building appropriate relationships with clients and securing their holistic care.
- Attends to distressed residents, de-escalates conflict, and provides crisis intervention and basic counselling skills.
- Responds to day-to-day “urgent” needs of clients when available.Presents to the Director of Housing Services or designate, when required, a written or oral report on the housing stabilization plan and progress of each assigned client.
- Promptly reports incident reports in accordance with policy.
- Contacts other social service agencies on behalf of the client and based on their case plan goals, including liaison with other non-profit organizations.
- Identifies and reports maintenance needs and safety concerns to the Property Manager.Other Duties • Responsible for demonstrating by word and action a positive and skilled role model for residents and staff.
- Required to work alone in a group home setting and also in cooperation with other staff members in job-related areas and treat all clients, staff, volunteers, and members of the public with respect, dignity, and confidentiality.
- Participates fully and constructively in staff meetings and service training.
- Engages in formal evaluation sessions with the direct supervisor after the probation period and annually thereafter.
- Reads and follows the Policy & Procedures Manual and the Employee Handbook.
- Works in compliance with OH&S; Act and Regulations and abide by The Salvation Army’s health and safety policies and procedures.
- Participates in regular supervision and performance reviews/evaluations as required.
- Other work-related duties as assigned by the Director of Housing Services or designate.CRITICAL RELATIONSHIP MANAGEMENT Governance Boards and Councils: None Internal: Case Management team, clients, staff External: Property management companiesMANAGERIAL/TECHNICAL LEADERSHIP RESPONSIBILITY: • Reports directly to: Director of Housing Services or Designate.
- FINANCIAL AND MATERIALS MANAGEMENT: • Uses or maintains organization assets in accordance with established guidelines.
- Access to a corporate credit card for program supplies.WORKING CONDITIONS: • Weekend and evening work may be required.
- The incumbent’s work environment is typically in an office or work site within a group home setting.




- The incumbent will work under the following disagreeable conditions: o Exposure to dirt, bodily fluids, bodily waste o Exposure to drugs and alcohol o Noise o Dealing with angry and abusive people o Verbal abuse o Odors • The incumbent may be exposed to the risk of moderate injury or illness due to: o Physical attacks by others (i.e., being attacked by a client/resident) o Exposure to infectious diseases o Exposure to toxic chemicals o Sharp Objects (i.e., needle sticks) o Other dangerous situations • For this position, <25% travel required.EDUCATION AND EXPERIENCE QUALIFICATIONS: Education, Qualifications and Certifications:
- Completion of a formal post-secondary/college program of two academic years in Social Services, Human Services, or any other relevant fields • Certification in Mental Health & Addictions would be an asset • A different combination of education and experience might be considered • First Aid/CPR certificate • E-learning (Abuse Prevention & WHMIS) - to be completed before the first shift • Criminal Record Check, including Vulnerable SectorExperience and Skilled Knowledge Requirements • A minimum of two years of prior related experience, including housing sector casework support experience or frontline experience in a social service environment.
- Experience on how to work with people from diverse backgrounds and enjoy assisting others to solve problems.
- Have a solid understanding of issues facing persons experiencing a housing crisis, various social issues pertaining to homelessness and its impact on the families served.
- Have knowledge and a solid understanding of the Mental Health and Addiction supports systems available to individuals in the region.
- Training in crisis intervention, conflict resolution and mediation skills is an asset.Ability to problem solve and make independent decisions within an established framework while understanding the impact decisions will have on programming as well as programs around them.
- Ability and willingness to respect, promote, and support the mission, vision, and values of TSA and develop an understanding of the purpose of the Salvation Army in Canada and its implication as related to position responsibilities.
- Attentive listening skills for the purpose of coaching and conflict resolution.
- work cooperatively and effectively with other caseworkers and direct support workers to set goals, resolve problems, and make decisions that enhance organizational effectiveness.
- Proficient in Microsoft 365 computer programs and HIFIS.
- Understands the dynamics of resident’s behaviour with the ability to assess their needs and risks.
- Must be sensitive to and respectful of cultural and lifestyle diversity.
- Note: This is a part-time position; weekly scheduled hours:16Compensation:**Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.

📌 Housing Case Worker (Part time) (Saskatoon)
🏢 The Salvation Army International
📍 Saskatoon