Compensation: CAD 45,000 - CAD 65,000 - yearly Indigo is a physical and digital place inspired by and filled with books, ideas, beautifully designed lifestyle products, and the creative people who help make it all happen. Indigo is our customer’s happy place – for joyful moments of discovery and to connect with people who share their passion for reading, their belief in ideas, and their commitment to making the world a better and more beautiful place.

We Will Be Data

Driven – System Thinking – Entrepreneurial. We are Committed to Caring About Each Other, Our Communities, Our Environment. The HR Coordinator provides responsive,accurateandtimelyadministrative and operational support across corepeopleprocesses.

The role serves as a first point of contact for routine HR inquiries and helps employees and leaders navigate HR systems, employment & records management. Working closely with Human Resources Managers and business partners, Total Rewards and otherCentresof Excellence, HR Technology and Payroll, the HR Coordinatormaintainshigh-quality employee data and documentation, supports onboarding and employee lifecycle transactions, and contributes to consistent,compliantand customer-centricHR service delivery. KEY PERFORMANCE METRICS Timeliness and accuracy of HR inbox responses Accuracy of employee data, reports and mass updates Quality of employee file management Internal client (HR) experience Manage the shared HR inbox, responding to routineinquiriesand escalating complex or sensitive matters to the appropriate HR partner Prepare standard employee lifecycle documentation, including transfer, leave of absence, compensation change, promotion, demotion, interim assignment, fixed-term,extensionand other approved change letters.

Support former employees with access to tax documents and HR systemaccounts, andacknowledge or appropriately routevendorand other external inquiries. Provide responsive administrative support to Retail and Home Office HR teams and complete other correspondence or ad hoc requests as assigned. Prepare standard employee lifecycle documentation, including transfer, leave of absence, compensation change, promotion, demotion, interim assignment, fixed-term,extensionand other approved change letters.

Prepare Sales Floor





Leader contracts,extensionsand fixed-term agreements; elevate complex offers, involuntaryterminationsand exceptions to the HR partner. Ensure required approvals are obtained before releasing employee documentation and refer non-standard terms or exceptions to the responsible HR partner. Process or approve transactions in UKG within assigned authority including leaves, returns, compensation, transfers and voluntary terminations, seasonal conversions and contract terminations; escape with appropriate HR partner as required.

Enable retail seasonal employment administration through file management, UKG approvals, information validation and escalation to leaders for updated letters as required Support mass upload and seasonal employee conversions for supervisory changes, , contracts, extensions,and other approved employee updates and routine transactions. Monitor upcoming Social Insurance Number expiries and work authorization requirements, follow up with leaders and employees for current documentation, andmaintainaccuraterecords.

Support Joint

Health and SafetyCommitteegovernance, certification and renewal tracking, training coordination, program administration and other health and safety activities. Support recurring and periodic, HR programs, employee reports, audits, file maintenance, SharePoint or document migrations andprocess-improvementprojects. Collaborate with HR colleagues and cross-functional partners to resolve issues, improveworkflows, templates, trackers, process documentation and knowledge resources to improve efficiency and delivera consistentemployee andleaderexperience.

Provide responsive administrative support to Retail and Home Office HR teams and complete other correspondence or ad hoc requests as assigned. HR Managers and business partners HR Centers of Excellence Retail, Home Office and DC employees HR Technology Employment verification agencies or authorized third parties Government or regulatory contacts Post-secondary education in HR,



business or a related field is required One to three years of HR Coordination, Administration or related experience preferred CHRP or similar HR skilled designation is preferred Experience supporting a multi-site hourly workforce preferred Strong attention to detail and demonstrated accuracy in preparing documentation, maintaining records and processing data. Clear,professionalwritten and verbal communication skills and a customer service-oriented approach.

Strongproficiencywith

Microsoft 365;previousexperience with UKG or another HRIS is an asset. Ability to analyze routine data,identifydiscrepanciesand escape risks or exceptions appropriately. Ability to collaborate across functions and teams including HR business partnering, Total Rewards, HR Technology, Talent and Learning to resolve issues and improve delivery standards Previous experience with UKG (HRIS) an asset Other (travel, Bilingual, etc.) ~ Bilingual (English/French) considered an asset.

Indigo uses artificial intelligence (AI) tools to assist with certain aspects of the hiring process, such as screening and assessments. These tools support our team but do not replace human judgment. We regularly review these tools to help prevent bias or discrimination.

At Indigo, Diversity, Equity, Inclusion, and Accessibility are core to our values. We integrate these principles into our training, policies, and hiring practices and continuously evolve to reflect the needs of the communities we serve. We welcome applicants from all backgrounds and lived experiences, including but not limited to individuals who identify as BIPOC (Black, Indigenous, and People of Colour), members of the 2SLGBTQIA+ community, and persons with disabilities.

If you require an accommodation during the recruitment process, please contact Human Resources at [email protected] respect your privacy throughout the recruitment process.

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📌 HR Generalist - Full-time Hourly position (Toronto)
🏢 Purchaseyourfreedom
📍 Toronto