Elevate your IT career with Ryan as a Hybrid Desktop Administrator II in Calgary, AB. This role focuses on desktop management and Tier 1-2 helpdesk support.

The Desktop

Administrator II maintains, manages, and resolves issues for distributed desktop systems and software. You'll collaborate with a team of professionals while providing exceptional service to over 6,000 users in a hybrid work setting. Key tasks include desktop software installations, hardware asset tracking, and overall support to both in-office and remote clients. Key Responsibilities:

- Provide Tier 1-2 help desk support promptly
- Respond to support tickets and service requests
- Install, configure, and troubleshoot desktop systems
- Assist with desktop software deployments and imaging
- Participate in on-call support rotation as needed Requirements:
- 3-5 years of desktop administration experience
- Proficient in Windows 11, macOS, and Microsoft 365
- Experience with ticketing systems like Ivanti or ServiceNow
- Familiarity with Zoom and Microsoft Teams
- Valid driver’s license for occasional travel Embrace your technical expertise in a rewarding role at Ryan, making a difference for users daily.

📌 Hybrid Desktop Administrator II Calgary
🏢 Ryan
📍 Calgary