Join Eminence Organic Skin Care as a Hybrid Retail Order Services Representative. Utilize your customer service skills to engage with clients via phone, chat, and email, ensuring a seamless experience. This 12-month contract role at Eminence focuses on exceptional service and productive order management.

You will navigate customer inquiries, process orders, and resolve concerns, uplifting the shopping experience. Working on-site three days a week in Vancouver, BC, you will play a vital role in a supportive team dedicated to delivering satisfaction. Key Responsibilities:

- Provide world-class customer service via phone and live chat
- Resolve customer issues with empathy and effective solutions
- Process customer orders and returns according to SLA
- Monitor multiple email inboxes for urgent requests
- Suggest enhancements for website usability and customer experience

Requirements:

- Minimum 1 year of customer service experience in e-commerce
- Problem resolution expertise with retail customers
- SAGE ERP experience is preferred
- Familiarity with CRM software is an asset
- Excellent communication and MS Office skills

Leverage your customer service prowess to enhance the client interactions at Eminence Organic Skin Care.

📌 Hybrid Retail Order Services Representative (Vancouver)
🏢 Eminenceorganics
📍 Vancouver