Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.Learn how Cognizant helps clients lead with digital at Intelligent, IoT-enabled products will soon result in the proliferation of data and disrupt virtually all industries.

To be successful, both large and small companies must leverage IoT capabilities by designing modern products that fundamentally connect people with processes. Without human-centered thinking, connected products are just standalone things-but with it, our up-to-date connected products facilitate a unified way of life enjoyed by all. Act as the primary support contact for production issues across Ignition and IIoT systems Data availability, latency, and integrity Gateway performance and connectivity Handle incidents via ITSM tools (ServiceNow/Jira) with SLA adherence Perform Root Cause Analysis (RCA) and implement preventive measures Support multi-site and multi-gateway environments (local + cloud gateways) Administer Ignition Gateway (Edge & Enterprise deployments): Installation, upgrades, patching, and configuration System audits and performance optimization Support PLC/DCS integrations via OPC-UA, Modbus, DNP3, and other industrial protocols Maintain and troubleshoot database connections (MS SQL Server, MySQL, Oracle, PostgreSQL)



Collaborate with network engineers to maintain firewall rules, VPN tunnels, and VLAN segmentation for OT/IT networks Assist in integrating Ignition with ERP/MES systems (SAP, Oracle, Plex) via REST/SOAP APIs Develop and maintain Python scripts within Ignition for automation, data processing, and alarm management Build and maintain transaction groups, named queries, and stored procedures for historian data Participate in change management processes and ensure proper testing before production deployments Contribute to on-call rotation for 24/7 production support coverage Proficiency in Python scripting within the Ignition environment ~ Strong understanding of industrial communication protocols: Experience with relational databases: SQL Server, MySQL, or PostgreSQL (query writing, stored procedures) ~ Familiarity with PLC/DCS platforms (Allen-Bradley, Siemens, Schneider, Honeywell, DeltaV) ~ Working knowledge of networking fundamentals: TCP/IP, VLANs, firewalls, and OT/IT convergence ~ Knowledge of ISA/IEC 62443 cybersecurity standards for Industrial Control Systems ~ Familiarity with CI/CD pipelines and DevOps practices applied to OT/SCADA environments ~ Experience with cloud-connected SCADA or IIoT architectures (AWS, Azure IoT, MQTT Sparkplug B) ~ Experience with multi-site IIoT deployments, OEE and manufacturing KPIs Base + COLA and this position is also eligible for Cognizant's discretionary annual incentive program, based on performance and subject to the terms of Cognizant's applicable plans.

📌 Ignition Lead support Engineer - Remote (Toronto)
🏢 Cognizant
📍 Toronto