GreenShieldis a proudly Canadian, national non-profit health care and insuranceorganization, driven by our mission of Better Health for All.We believe health care is aright, not a privilege, and we are committed to improving health outcomes,advancing health equity, and building a future where every Canadian can reachtheir full health and well-being potential. Throughour unique integrated payer-provider ("payvider") model, we offerinsurance, administer perks, and pay claims as a ‘payer’ while offeringhealth care services such as mental health, pharmacy, telemedicine, and chronicdisease management as a ‘provider’. As a non-profit social enterprise without shareholders, we reinvest our excessearnings to directly support underserved communities.

What’s driving us now is the commitment to measurably impact an additionalthree million Canadians by 2030 – across mental health, essential medicines,and chronic disease management – through scalable initiatives that delivermeaningful change in pursuit of our mission of Better Health for All.

Base Salary: CAD $59,688.00 - 91,109.00 The Implementation Specialist will be responsible for the implementation and onboarding of groups with the company ensuring an efficient and seamless transition. First point of contact for the Advisor/Executive Benefit Consultant, escalations, and coordination before final transition to the Account Management team. Project-based work that ensures the client’s expectations are met during transition with all issues being resolved quickly.

With the support of the Implementation Manager, monitors the group in month one for any unexpected administration or claim issues. Performs multiple system coding and data quality checks using validation and reports to ensure the set-up completion of group and employee data in administration and claiming platform is accurate.



Escalates rate discrepancies immediately to Implementation Manager and tracks resolution.

Completes project deliverables including member welcome packages and Plan Administrator kits as required. Conducts plan administrator training with the client and coordinates any transition to service team. Or equivalent professional experience in Group Insurance Administration, or Customer Service preferred. ~Ability to communicate information clearly to a broad audience and understand users’ questions and effectively disseminate technical information.

Proficient in Microsoft Office. Being intentionally inclusive of diversebackgrounds, perspectives and experiences will enhance our company culture topositively impact how we support our communities. Proficiency in English is requiredfor this position.

As part of this role, you will be required to communicatewith colleagues or customers who use English as their primary language. By requiring English proficiency for thisposition, we aim to ensure that our employees can excel in their roles,collaborate, and communicate effectively, and contribute to the success of ourorganization. GS supports diversity, equity and inclusion in our teams and communities, and we value the unique contributions made by all.

We encourage applications from all candidates and will accommodate needs under human rights legislation throughout all stages of the recruitment and selection process. Providing this information gives GS consent to use your personal information to assess your suitability for specific positions, future opportunities or for your personnel file. Information may be stored outside of Canada and could be used for aggregate statistical purposes (which uses no personal identification).

AI Usage - GreenShield leverages AI to help produce Job Descriptions, and ideate on interview questions. We also leverage AI for interview transcription support. #

📌 IMPLEMENTATION SPECIALIST (CONTRACT) - HYBRID (Toronto)
🏢 Green Shield Canada (GSC)
📍 Toronto