Capitalizing on sound industry knowledge, the Implementation Manager (IM) delivers superior service to their various client and advisor groups within the Group Retirement Pension department. This role represents Manulife professionally in client-facing meetings as well as driving value for our clients and their plan members through empowering them to use Manulife's group pension engagement platform. Robust relationship management skills are essential in building and maintaining connections with Clients, Advisors/Consultants and Manulife’s sales and service teams.

An in-depth knowledge and understanding of the Group Pension products, services and workflows are a must. Project management and time management skills are required to ensure deliverables for each implementation are met. including in finalist presentations and implementation meetings. Primary contact for the client during new issue implementation phases.

The IM has the overall accountability for the relationship with the client during the implementation, ensuring the needs, expectations and timelines set out in the project are being met. Coordinates and facilitates all client and internal project team meetings (virtual or live) including the maintaining of action items and meeting minutes. Delegates, negotiates, and follows up on all implementation tasks with each of the internal areas that are involved.

Tracks and reports the status of each project and proactively escalates any significant barriers or issues to Senior management where necessary. Supports the project team and assists in resolving any issues. Provide expertise on Manulife’s digital experience for group pension clients (web, mobile, voice), and highlight key features and functionality.

Support group pension clients in driving adoption of our digital tools and experiences among their plan members Works with the client and implementation team to obtain plan details, clarify requirements, and establish delivery dates for tasks in the project. Optimizes the plan's activities, as it relates to implementation and administration, providing recommendations on plan design, service options, technology solutions, and any ongoing administration needs to the client.



Provides direction and solutions during client discussion regarding plan set-up, eligibility, contractual and administrative information.

Project

Management - 30% Creates implementation schedules and modifies during the implementation as required; Has overall accountability for ensuring the implementation goes smoothly and meets the client's expectations. Manages the implementation project, ensuring tasks are being completed, timelines are being met, resources are available, and assisting with reducing any roadblocks. Ensures appropriate approval received for increased scope/costs, notifies client and project team of changes/impacts to timeline and other tasks.

Bilingualism (English and French) is an asset. If the successful candidate is in Québec, proficiency in both languages will be required to support clients from various provinces outside of Quebec. Minimum five years of work experience in Group Pension and/or account management.

Thorough knowledge of Group Pension products and services. Proficiency in all Microsoft Office products. Ability to think critically, analyze quantitative and qualitative data, and make recommendations to help clients identify opportunities for effective plan design.

Strong customer-facing skills including expectation management, communication skills, information management. Previous experience with a project management role/approach (PMP is an asset). We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

Manulife Financial

Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. At Manulife/John Hancock, we embrace our diversity. We strive to attract,



develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals.

We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. 59,700.00 CAD - $99,500.00 CAD Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. com for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D; insurance coverage, adoption/surrogacy and wellness advantages, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement. #

📌 Implementation Specialist / Spécialiste en implémentation (Montreal)
🏢 Manulife Financial
📍 Montreal