NHS Greater Glasgow and Clyde is one of the largest healthcare systems in the UK employing around 40,000 staff in a wide range of clinical and non-clinical professions and job roles. We deliver acute hospital, primary, community and mental health care services to a population of over 1.15 million and a wider population of 2.2 million when our regional and national services are included. This is a rotational post across the Virtual Hospital and the Acute Assessment Units within NHSGGC.

Flow Navigation Centre Registered

Nurse CMB Building, Queen Elizabeth University Hospital, Glasgow G51 4TF Join our innovative Interface Division, part of NHSGGC's Transforming Together programme, and play a key role in delivering modern, patient-centred care. As a Registered Nurse within the Flow Navigation Centre (FNC), you will be at the heart of a service designed to improve patient flow, reduce unnecessary hospital admissions, and ensure timely access to the right care. As part of a multidisciplinary team, you will deliver a comprehensive telephone-based clinical service to patients and healthcare professionals, ensuring timely assessment (using established pathways) and appropriate referral to the correct level and location of care.

You will act as a single point of contact for referrers and professionals across hospitals, community teams, out-of-hours services, and social care. Receive and manage referrals primarily via telephone, with calls from General Practitioners (GPs), but also from ANPs, SAS, Police, and other professionals. Utilise established clinical pathways and robust triage protocols to ensure each individual is assessed thoroughly and directed to the most suitable care setting, whether within acute services, continuous care, or through health and social care partnerships.

Diligently follow up on Did Not Attend (DNA)



cases to guarantee continuity of care and appropriate intervention. Collaborate closely with the whole spectrum of continuous care, including Emergency Departments (ED), NHS 24, acute services, and wider health and social care teams. Assess and triage patients, consistently ensuring that they receive care in the right place at the right time, in accordance with best practice and organisational pathways.

Demonstrate exemplary communication and listening skills, facilitating prompt and protected responses to patient care needs. Follow all relevant Standard Operating Procedures, policies, and guidelines.

Shift Pattern The FNC operates a 24-hour service, 365 days a year, shift working expected. Use of a telephone headset for extended periods. Ability to multi-task, including data entry while on active calls. Communicating with distressed, anxious, or worried patients, relatives, and health care professionals. Current NMC registration as a Registered Nurse. Working knowledge of basic information technology systems (with further development provided through in-house training).

Experience of continuous care. Familiarity with digital health tools and remote monitoring systems. NHS Greater Glasgow and Clyde- NHS Scotland encourages applications from all sections of the community.

We promote a culture of inclusion across the organisation and are proud of the diverse workforce we have. We support applications from across the Armed Forces Community, recognisingmilitary skills, experience and qualifications during the recruitment and selection process. The use of artificial intelligence (AI), automated tools, or other third-party assistance to generate, draft, or significantly modify responses is strongly discouraged.

By submitting your application, you confirm that all answers are your own work, reflect your personal knowledge, skills and experience, and have not been solely produced or altered by AI or similar technologies.

📌 INFIRMIERS(H/F) (H/F) (remote)
🏢 NHS Scotland
📍 Saskatoon