INFORMATION TECHNOLOGY TECHNICIAN

(Posting #1474)

ABOUT US

York Hills is a children and youth mental health agency that offers a wide range of mental health services, supports and partnerships providing meaningful and evidence informed/based treatment to children, and youth, aged 0 to 18 years, and their families.

To learn more about us, including our mission, vision and values please visit our website https://www.yorkhills.ca/

BENEFITS

- Full extended health and dental, life insurance, EAP, LTD and RRSP plan.
- Generous paid time-off includes vacation and sick days.
- Commitment to employee development through internal and external training and development opportunities.

ABOUT THE ROLE

Employment Status:

Permanent Full Time

Salary Range

$68,080 - $74,000

Location:

402 Bloomington Road, Aurora; and 11225 Leslie Street, Richmond Hill, ON. This position will require travel within York Region.

Hours of Work:

Thirty-five (35) hours/week

Number of Vacancies or Evergreen Role:

01

POSITION

The Information Technology (IT) Technician works alongside the Manager of Information Technology to support the agency's day-to-day technical operations. The role provides technical support and troubleshoots hardware, software, and network issues affecting users across the organization. The IT Technician also assists with Microsoft 365 administration and the development and implementation of computer system-related projects.

A LOOK AT YOUR DUTIES AND RESPONSIBILITIES:

Administrative Responsibilities

- Assists in promoting and supporting the Mission, Vision, and Values statements, ensuring adherence to operational and service policies and procedures while maintaining ethical conduct.
- Demonstrates a strong understanding of ethical behaviour and professional conduct, including contributing to ensuring ethical standards are upheld and participation in quality improvement standards.
- Onboards new hires on IT requirements within the agency, including providing equipment needed and connectivity to the agency IT platform(s).
- Ensures compliance with organization IT security policies and data protection standards.
- Actively supports Equity, Diversity and Inclusion, including fostering a welcoming and safe space where people can expect to be treated fairly, equitably, and in a culturally responsive way.

Technical Support Responsibilities

- Monitors and responds to technical support requests from end users for hardware, software, and network issues via phone, email, or in-person.
- Installs, configures, and maintains desktops, laptops, printers, and peripheral devices to ensure operational readiness.
- Diagnoses and resolves common operating system, application, and network connectivity issues, and escalates complex issues to the IT Manager as needed.
- Logs, tracks,



and updates support tickets using the agency's helpdesk/ticketing system in a timely manner.
- Assists with user account management, including password resets and access permissions.
- Maintains inventory of IT assets and assist with procurement as needed.
- Prepares, deploys, replaces, and decommissions computers, mobile devices, and other IT equipment in accordance with agency procedures.
- Provides day-to-day support for Microsoft 365 applications and services, including Outlook, Teams, OneDrive, SharePoint, and related applications.
- Configures and troubleshoots agency-issued mobile devices, including smartphones and tablets.
- Assists with implementing and maintaining IT security measures, including multi-factor authentication, endpoint security, software updates, and user access controls.
- Assists with coordinating technical support, warranty service, repairs, and troubleshooting with third-party vendors and service providers as needed.
- Assists with maintaining and updating the agency website using WordPress.
- Provides training and guidance to end users on technology usage, security best practices, and IT policies.
- Maintains accurate documentation of IT processes, procedures, and support resources.
- Participates in IT projects, such as system updates, equipment rollout, and network cable installation, as assigned.
- Participates in all team and agency meetings as required.
- Other duties as assigned.

WHAT WE ARE LOOKING FOR:

- Degree/diploma in Information Technology, Computer Science, or a related field preferred; relevant certifications (CompTIA A+, Network+) an asset.
- Minimum one (1) year of experience in a helpdesk or technical support role.
- Working knowledge of Windows and familiarity with various operating systems, including macOS, Linux, iOS, and Android.
- Working knowledge of Microsoft 365 applications and services, including Outlook, Teams, OneDrive, and SharePoint.
- Familiarity with Microsoft Entra ID (Azure AD), Intune, user account administration, access permissions, and endpoint management.
- Working knowledge of basic networking concepts, including TCP/IP, DNS, DHCP, wired and wireless networking, VPNs, and basic network troubleshooting.
- Knowledge of computer hardware, peripherals, and mobile devices, with the ability to diagnose and resolve hardware and software issues.
- Familiarity with website design and content management systems (e.g., WordPress).




- Experience with ticketing/helpdesk software (e.g., Zendesk, Freshservice, ServiceNow) an asset.
- Ability to diagnose, troubleshoot, and resolve technical issues efficiently and independently.
- Strong customer service orientation, with the ability to communicate technical information clearly to non-technical users.
- Robust organizational skills, with the ability to manage and prioritize multiple support requests simultaneously.
- Foundational understanding of cybersecurity best practices (e.g., phishing awareness, password policies, endpoint protection).
- Valid Driver’s licence required and clear driver’s abstract, including proof of automobile insurance (for travel between office locations).
- Ability to lift and move IT equipment as needed, and to work on-site as required.
- Satisfactory Vulnerable Sector Police Record Check required.

Don’t check all the boxes? We encourage you to apply anyway.

NICE TO HAVES:

- Applicants with fluency in another language are encouraged to apply.

- Fluency in American Sign Language.

ON-BOARDING REQUIREMENTS:

- Vulnerable Sector Police Record Check, within the last 180 days.
- Valid Ontario Class G Driver’s License and access to a reliable motor vehicle.
- Completion of a Driver’s Abstract.
- Proof of automobile insurance.

HOW TO APPLY:

York Hills is strongly committed to a workforce that reflects the diversity of the populations we serve. We encourage applications from all qualified individuals, including applicants from all cultures, racialized communities, abilities, diverse sexual and gender identities, and others who may contribute to the further diversification of ideas.

York Hills is committed to building a diverse, inclusive, accessible, and respectful workplace. We believe in cultivating a selection process and employment environment without discrimination or harassment, that is inclusive and barrier free.

York Hills is an Equal Opportunity Employer and in accordance with the Ontario Human Rights Code and Accessibility for Ontarians with Disabilities Act, should you require a code-protected accommodation, through any stage of the recruitment and selection process, please contact Human Resources.

Artificial Intelligence (AI) may be used in the applicant screening process by our applicant tracking system (ATS) based on job-related criteria. Our recruitment team reviews all applications and decides which candidates will move forward in our process.

We encourage you to reflect upon the diversity you would bring to this role within your application.

Please submit your cover letter and resume to our online portal by October 18, 2026, at 11:59 p.m.

We thank all applicants for their interest. However, only those under consideration will be contacted.

📌 Information Technology Technician (Richmond Hill)
🏢 York Hills Centre for Children Youth and Families
📍 Richmond Hill