Step into a crucial role at Amazon as an Infrastructure Support Engineer I to support AV, network, and print services. This position focuses on delivering outstanding service through effective incident management. You will work within the Operations Management Center to triage incidents and ensure a high-quality Amazonian experience.

Your role will require excellent troubleshooting skills in a collaborative workplace dedicated to infrastructure excellence. Engage in proactive communication and continuous improvement practices. Key Responsibilities:

- Address incoming infrastructure incidents promptly
- Assess issues to determine if troubleshooting or escalation is required
- Aggregate related incidents for streamlined resolution
- Report on infrastructure health trends regularly
- Focus on enhancing customer service processes

Requirements:

- 1+ year experience resolving Windows Server issues
- 1+ years in a multi-user high availability environment
- 1+ years supporting corporate networking solutions
- Knowledge of OSI model and TCP/IP
- High school diploma or equivalent

Utilize your technical expertise and customer service passion to thrive in Amazon's supportive environment.

📌 Infrastructure Support Engineer I at Amazon (Vancouver)
🏢 Amazon
📍 Vancouver