For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges.

We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter.

In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship.

The Salvation

Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

The Transitional Housing

Intake & Caseworker will work with the Residents of Grace Mansion in all areas of personal development and growth, life skills, and social and spiritual activities to enable the residents to attain their full potential. Monitor resident occupancy levels and keep updated with move-in and move-out of residents. Conduct orientation with clients and review the facility rules, clients’ rights and responsibilities, grievance/complaint.

Receive/explain applications for potential residents, along with updating the waitlist. Provide hands-on training, coaching and support to clients, and help create opportunities for practicing skills that will enable clients to achieve their personal goals. Conduct an initial needs assessment of the resident within 10 days of arrival to the residence and schedule the initial room inspection.

Establish and refer clients to appropriate medical and mental health services,



education/job training programs, legal and advocacy services and other community resources as needed. Work with assigned residents in completing Personal Development Plan (PDP) and following up with Resident(s) at regular intervals to assess, monitor, and adjust PDP as may be required. Participate with residents in scheduled instructional, spiritual, or social activities as required.

Research and develop knowledge of issues that relate to residents. Development of resource information as relevant for residents. Specifics of administrative duties will vary with the different shifts.

Admin/ Community Support Supervise/monitor actions and interactions of Residents during assigned shift. Respond to all Resident inquiries within the framework of Centre Policies & Procedures. Answer telephone calls and refer to the appropriate person(s).

Receive

Residents’ rent and place funds in the designated lockbox as per written protocol. Maintain contact with the Salvation Army, City and Provincial Government and community agencies to coordinate activities and available resources for the benefit of the Centre and the residents. Initial response to emergencies such as fire alarm, or other situations. Respond and assist residents at times of physical/mental/emotional crises.

Responsibilities will involve working from a designated workstation, but will also involve movement through the residential areas, and general building. The employee may at times be subject to hazardous or disagreeable conditions in the performance of their duties. Completion of a formal post-secondary/college program of two academic years Training/Certification in Addictions and/or Mental Health issues Certification in FOODSAFE Level 1 Computer skills and training in Word, Outlook & Excel Fluent spoken and written English Criminal Record Review Act clearance to work with vulnerable adults Proficiency in Microsoft Office.

Quality oral and written communication skills Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.

📌 Intake & Case Worker, Transitional Housing (Vancouver)
🏢 The Salvation Army in Canada
📍 Vancouver