Individually these are just words, but together they are our Values – Care, Commitment, Community, and Confidence. Individually these are just words, but together they are our Values – Care, Commitment, Community, and Confidence. We’re looking for Healthcare Service Advisors to join our Healthcare Services team to ensure timely and equitable resolution of sophisticated Accident Benefit claims.

Are you a customer focused individual looking to take the next step in their career? Interpret insurance contracts, resolve policy coverages, establish and adjust reserves in accordance with corporate guidelines To appropriately handle Accident Perks claims according to individual authority, knowledge and expertise Acquire investigative reports, independent medical examination where appropriate, statements from insured's/witnesses and other specialists as required Educate customers and providers of any new auto reform changes Ensure all aspects of the claim process are handled optimally and within company guidelines Assist in resolving claims issues with respect to interpretations, as they relate to the legislation and settlement negotiations Ensure service levels and quality standards are met by approved specialists Educate our insureds about Premiere Healthcare network Attend and actively participate in training and file clinic sessions 2+ years of Accident Benefits insurance claims handling experience is required required ~ Post-secondary Education (College Diploma or Bachelor Degree) in related field.



~ Excellent customer services skills ~ Ability to adapt and work within various computer programs, databases and software Please note that individual salary is determined by factors such as job-related knowledge, skills and experience, as well as internal equity Compelling rewards package including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities Competitive vacation package with the option to purchase 5 extra days off per year Employee driven programs focused on gender, LGBTQ+, origins, diversity and inclusion Corporate wellness programs to support our employees’ physical and mental health Hybrid flexible work model Aviva Canada may use AI (Artificial Intelligence) tools to assist us throughout the recruitment process to screen, assess or select applicants for a position.

Aviva

Canada welcomes applications from all qualified individuals and has a process in place to provide accommodations for persons with disabilities at all stages of the hiring process and during employment. If you require an accommodation during the interview or hiring process, please contact your Aviva Talent Acquisition Partner so that an appropriate accommodation can be arranged. This posting is intended to build a pipeline of qualified candidates for future opportunities.

As such, you may not receive an immediate response, and not all applicants will be contacted.

📌 Intermediate Accident Benefits Advisor (Toronto)
🏢 Aviva Canada
📍 Toronto